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I am a network engineer with experience in enterprise-level roles ranging from network administration to call center operations to team management.I am currently part of a highly effective network team in Cognizant that manages the corporate network and voice infrastructure for our organization. Our environment includes data centers, satellite offices and call center operations. The infrastructure is largely based on the Cisco platform.Previously, I was the Voice Team Supervisor for Nemours, a children's health organization. My team supported the Cisco Unified Communications VoIP phone system, peripheral applications and voice network equipment integrated across two hospitals and over 50 satellite clinics and corporate offices. I particularly enjoy problem solving, developing creative solutions and learning about new technologies. I like to gain a full understanding of current environments and work on ways to simplify or improve them. I am known for staying calm under pressure and staying on top of issues until resolved.
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Network Team LeadCognizantDenver, Co, Us
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Network EngineerCognizant Oct 2018 - PresentTeaneck, New Jersey, Us -
Telecommunications EngineerCognizant Apr 2017 - Oct 2018Teaneck, New Jersey, Us
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Voice Team SupervisorNemours Feb 2011 - Jul 2014Jacksonville, Florida, Us• Led team of seven analysts in support of two hospitals and over 50 regional clinics and corporate offices.• Maintained an enterprise voice network of servers, routers, switches and infrastructure for 6,000 users and 12,000 endpoints.• Acted as business liaison, advising operations and coordinating major projects.• Worked with senior leadership developing strategies to ensure maximum uptime.• Prospective growth planning for asset replacement, maintenance and budgetary needs.• Provided team guidance for day-to-day operations along with long and short-term career and educational goals.• Oversaw infrastructure design and implementation for new hospitals and clinics, transitioning hundreds of employees and equipment to new locations. -
Senior Telecom AnalystNemours Jan 2008 - Feb 2011Jacksonville, Florida, Us• Responsible for overall configuration and maintenance of enterprise voice services.• Acted as subject matter expert for team members and upper management.• Developed standards for new phone system and advised on best practices for transitioning from PBX and key systems to Cisco VoIP.
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Telecom AnalystNemours Apr 2005 - Jan 2008Jacksonville, Florida, Us• Provided telecom support for an 11-story pediatric clinic, satellite clinics and the corporate home office.• End user support for 600 endpoints including call routing, call center design and desktop voice applications.• Coordinated and implemented the transition from an Avaya PBX to Cisco Unified Communications in all Jacksonville locations.
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Client Support AnalystSprint 2003 - 2005Overland Park, Kansas, Us• Administered voice operations for call centers, maintained data and desktop systems for office buildings and retail stores.• Oversaw projects such as a data center conversion, application migration to upgraded servers and additional hardware installation to accommodate increasing call traffic.• Enterprise subject matter expert for Avaya equipment. -
Software Engineer Iii (Senior Telephony Administrator)Sprint 2001 - 2003Overland Park, Kansas, Us• Administered voice operations for call centers.• Oversaw projects such as a data center conversion, application migration to upgraded servers and additional hardware installation to accommodate increasing call traffic.• Enterprise subject matter expert for Avaya equipment.• Reduced annual maintenance costs by $150,000 after renegotiating contracts and assuming additional maintenance responsibility.• Converted to proprietary voice circuits resulting in internal billing of $1.2 million per year in below-the-line costs.
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Software Engineer Ii (Telephony Administrator)Sprint 2000 - 2001Overland Park, Kansas, Us• Administered voice operations for call center
Cooper Millard Skills
Cooper Millard Education Details
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University Of ArizonaRussian Language -
University Of ArizonaRussian Linguistics
Frequently Asked Questions about Cooper Millard
What company does Cooper Millard work for?
Cooper Millard works for Cognizant
What is Cooper Millard's role at the current company?
Cooper Millard's current role is Network Team Lead.
What is Cooper Millard's email address?
Cooper Millard's email address is re****@****hoo.com
What is Cooper Millard's direct phone number?
Cooper Millard's direct phone number is (201) 801*****
What schools did Cooper Millard attend?
Cooper Millard attended University Of Arizona, University Of Arizona.
What are some of Cooper Millard's interests?
Cooper Millard has interest in Football, Casinos, Sweepstakes, Home Improvement, Scuba Diving, Reading, Arts And Culture, Sports, Hockey, Watching Hockey.
What skills is Cooper Millard known for?
Cooper Millard has skills like Telecommunications, Cisco Technologies, Voip, Troubleshooting, Technical Support, Cisco Ios, Disaster Recovery, Networking, Team Leadership, Unified Communications, Software Documentation, Ccna.
Who are Cooper Millard's colleagues?
Cooper Millard's colleagues are Vineet Dewan, Pmp, Frank Hogrebe, Ryan Brown, Saradha Rammohan, Kristen Yasord, Pmp, Vijay Anand Ramamoorthy, Ramakrishna Kantipudi.
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