Cooper Thomas Email & Phone Number

Greater Salt Lake City Area

Produced and managed a new online bank from initial stages; Limelight Bank, a division of Capital Community Bank. Contracted and managed third party vendors, implemented application and transaction processes, and established fraud and call center departments. Managed multiple vendor relationships and directed all projects to integrate several new systems into the core banking system for the online bank. Created all policies and procedures for the online bank and monitored adherence to compliance rules and regulations. Mastered system functionalities and made all updates to bank’s marketing site, application processes, call center structure, and fraud programs.

Greater Salt Lake City Area

Led multiple regulatory driven banking operation processes, identified deficiencies, and provided process improvements for multi-billion dollar online bank. Expert in Traditional, Roth, and SEP Individual Retirement Arrangements, with advanced experience in IRS notifications and reporting including Fair Market Value (FMV), Required Minimum Distribution (RMD), 5498, 1099 series, Name/TIN matching, B-Notice, 945, W-9 and W-8 series certifications. Well versed in IRS Publications 590-A and 590-B. Responsible for the interpretation and analysis of legal processing items including garnishments, levies, Power of Attorney documents, Letters of Guardianships/Letters of Conservatorships, dormant and escheat, and various court orders. Managed the documentation and onboarding of multi-million dollar foreign pledged collateral business accounts. Duties also included escalated customer service issue resolution and employees’ time management and conflict resolution.

Lehi, Utah

Managed day-to-day operations of branch, tellers, and new account representatives. Organized employee scheduling and provided employees with feedback and annual reviews. Trained tellers, new account representatives, and branch operations managers. Assisted in opening the branch operations department of a new branch and oversaw the initial 6 months of branch operations. Created and maintained multiple policies and procedures including ATM, Vault and Cash Handling, Indemnity Bonds, Power of Attorney, Conservatorships, Safe Deposit Boxes, Foreign Currency, In-branch Debit Card issuance, Utah Association of Realtors Housing Opportunity Fund (UARHOF) accounts, Interest on Lawyer Trust Accounts (IOLTA), Uniform Transfer to Minors Act (UTMA) accounts, Business accounts (Corporations, LLCs, Partnerships, and Sole Proprietorships), Trust accounts, Estate accounts, and Individual Retirement Arrangements (IRAs). Managed IRA (Traditional, Roth, SEP, and Coverdell) processing, created 60+ page IRA training manual, and annually instructed 80+ new account representatives and branch operation managers on IRA fundamentals and processing steps. Processed all non-standard IRA transactions for all bank branches, including conversions, recharacterizations, correction of excess, domestic relations orders, and inherited IRAs.

Lehi, Utah

Highland, Utah

Master Of Business Administration (Mba)

Bachelor Of Science (Bs), International Business

Associate Of Science (As), Accounting