My responsibilities:Set up and manage multiple client social media accounts across social platforms – Account Website, Online Marketing, Adwords & AdForm, Banner Graphics. Google My Business, Apple Maps, Facebook ads, Instagram ads, Google ads- Working closely with the customer in order to understand the needs and requirements for the products delivered;- Identifying potentially issues and comunicating with the client in order to prevent/fix the issues;- Escalate eventual… Show more My responsibilities:Set up and manage multiple client social media accounts across social platforms – Account Website, Online Marketing, Adwords & AdForm, Banner Graphics. Google My Business, Apple Maps, Facebook ads, Instagram ads, Google ads- Working closely with the customer in order to understand the needs and requirements for the products delivered;- Identifying potentially issues and comunicating with the client in order to prevent/fix the issues;- Escalate eventual problems in order to ensure SLA requirements and customer satisfaction;-Making phone calls and emails in Italian language, according on the type of issue raised- technical or informational. Technical support for the products.-Improving the customer's relationship and communication with the other departments in order to solve/satisfy the costumer's requests.-Building and maintaining strong, long-lasting client relationships.-Developing new business with existing clients and/or identify areas of improvement to meet sales quotas.-Collaboration with sales team and back office to identify and grow opportunities within territory.-Introduction of the necessary information in the local CRM system.-Permanent monitoring and updating of the database. Show less

Department: Royal Caribbean LTD https://www.royalcaribbean.comSupervisor – Loyalty Program for the Italian/English marketTrade and Direct Guest Consumer assistance Dual-rolled responsibility: Generating the expected revenue returns from selling future cruises & land package tours for 3 major cruise lines: Royal Caribbean International, Celebrity & Azamara Cruises, also oversee, manage and promote the Crown & Anchor Society Loyalty Program.• Promote and sell itineraries for… Show more Department: Royal Caribbean LTD https://www.royalcaribbean.comSupervisor – Loyalty Program for the Italian/English marketTrade and Direct Guest Consumer assistance Dual-rolled responsibility: Generating the expected revenue returns from selling future cruises & land package tours for 3 major cruise lines: Royal Caribbean International, Celebrity & Azamara Cruises, also oversee, manage and promote the Crown & Anchor Society Loyalty Program.• Promote and sell itineraries for 35 vessels (3 different brands:Celebrity Cruises, Azamara & RCI) while providing the best customer service to our guests to achieve monthly revenue targets.• In tune with the various sales policies and procedures that relate to the business relationships with travel agents & other distribution channels.• Conduct marketing presentations while sailing informing guests of on-board booking benefits, updates and future cruise sailing destinations.• Supervised and trained the Loyalty Assistants and Loyalty/Cruise Sales Associate, all of which received their promotion to Cruise Sales Manager.• Promote the Crown & Anchor program through various advertising channels e.g. daily cruise planner/compass, on-board television and various events throughout the cruise.• Manage all marketing communication and related features of the loyalty program.• Combine patience, determination and persistence to solve client’s problems and issues• Daily/weekly/monthly reports Show less

Department: Wind Mobile SpA - inbound calls http://www.wind.it-real time support for WIND customers via phone for different network/service provider issues-working on clients CRM

Department: Wind Infostrada Land lines SpA http://www.infostrada.itinbound calls / outbound calls /-real time support for WIND customers via phone for different network/service provider issues-working on clients CRM

Department: Wind Infostrada Land lines SpA http://www.infostrada.it back office/ data entry-keeping contact with different field agents, prospects.-recovering documents from prospects, field agents.

Departament: Telecom Italia S.P.A http://www.telecomitalia.it- PC Sales - ADSL line sales for Telecom Italia S.P.A- Appointments