Strategic SaaS Business Operations Leader with a proven track record of driving over 20% annual revenue growth and leading high-performing teams of 120+ employees. Expert in transforming business processes, delivering $50M+ in client savings, and implementing data-driven strategies that consistently exceed organizational objectives. Skilled in expanding client engagements and forging valuable partnerships with channel partners and subcontractors. Business Operations | Financial Analysis | Program Management | Project Management | Revenue Forecasting | Contract Management | Professional Services| Data Analysis | Invoice Operations | Client Relations | Staff Development and Coaching | KPI/SLA/Metrics Monitoring | Business Process Outsourcing (BPO) | Data Integrity | Managed Services | Offshore Leadership | Vendor Management | Subcontractor Management | Partner Management | Margin Analysis (P&L) | Network Inventory | Client Consultation SaaS Implementation | PowerBI Dashboard Development | Telecom Expense Management (TEM) Management Reporting | RFP & SOW Support | Service Delivery Management | Goal Setting | Continual Process Improvement | SSAE Audit Support | SOP Documentation
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Director Of Business ServicesTeocoWashington, Dc, Us -
Business ConsultingFreelance Jul 2024 - Present• Provide business requirements and best practices for SaaS solution • Facilitate Agile discussions with software development team • Develop SOP templates and Training Guides
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Vice President Business OperationsAsignet Technology Dna Mar 2023 - Jun 2024Parsippany, New Jersey, Us• Supported NTT Data’s Communications Lifecyle Management (CLM) business unit, which was sold to Asignet in March 2023• Leveraged data analytics to identify over 400 ETL parser quality gaps in support of post-acquisition SaaS migration • Led five functional managers and teams with over thirty resources across three countries • Oversaw the data capture, data quality management, and data analysis functions across the Fortune 500 client base • Provided guidance on new PowerBI dashboard development for both internal and external clients • Submitted business requirements for 30+ system enhancements to increase user adoption and scalability • Championed efforts to adopt and leverage new system functionality and capabilities via onsite team workshops -
Director Of Business OperationsNtt Data Nov 2019 - Mar 2023Tokyo, Jp• Increased Professional Services revenue by 20-40% year-over-year through channel partnerships and sales support • Streamlined inbound operations for 30k+ monthly invoices, achieving 40% efficiency gains while improving quality control • Orchestrated strategic alignment across multiple functional teams, driving collaborative outcomes with a 30-person workforce involving functional managers, technical leads, and data specialists • Oversaw Professional Services engagements to include TEM audit, Telecom Inventory, Network Optimization, Benchmarking, Sourcing and Enterprise Mobility Management • Developed offshore capabilities to reduce operational overhead costs • Consistently exceeded internal key performance indicators (KPIs) and client service level agreement (SLA) targets -
Program Management Office ManagerNtt Data Aug 2015 - Nov 2019Tokyo, Jp• Managed TEM SaaS implementations, including client consultation and custom integrations • Created project management artifacts and templates to enhance client presentations • Coached and developed a team of data analysts and project managers to configure SaaS solutions using best practices • Designed a new product module to maximize Audit revenue in partnership with Engineering team • Introduced a backstop audit program to identify over $1 million in additional client savings opportunities
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Senior DirectorTeoco Sep 2013 - Aug 2015Fairfax, Va, Us• Led a global team of 120+ employees across U.S. and offshore locations • Directed the Invoice Automation service encompassing 120,000 monthly invoices ($1.5B monthly spend) • Improved overall profitability through process improvements and restructuring of support teams • Managed Professional Services, Back-Office operations, and Production Operations for Cost Management software suite • Partnered with account executives to generate new business opportunities • Achieved Senior Principal recognition level
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Senior ManagerTeoco Aug 2005 - Sep 2013Fairfax, Va, Us• Doubled client annual recurring revenue while achieving 7.8x ROI • Saved over $50 million for clients through Consultation, Audit, and Optimization initiatives • Managed staff of 10 analysts across U.S. and offshore locations • Led Procure-to-Pay outsourced functions including Accounts Payable, provisioning governance, and contract audit • Partnered with product and engineering teams on 40+ system enhancements • Nominated for Telecom Outstanding Performer (TOP) Award in 2H05
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Operations ManagerTeoco Nov 2003 - Aug 2005Fairfax, Va, UsPerformed profitability and revenue assurance analysis for client projects. Developed and executed audit execution plans, managed client one-time audit engagements. Supervised three analysts to successfully manage the billing exception reconciliation process. Identified $8 million in billing disputes for Fortune 100 clients/telecom providers. Recovered $4 million in vendor credits from billing disputes filed against major wireless carriers.
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Manager Financial AnalysisVerizon Jun 2000 - Nov 2003Basking Ridge, Nj, UsManaged eighteen financial analysts in the auditing and optimization of telecom costs. Responsible for full Accounts Payable lifecycle of $35 million in monthly cost of sales - 5,000 invoices across 200 vendors. Prepared M/E reports for presentation to executive leadership including variances and forecasts. Realized $17M in cost savings in 2002 and $20M+ in 2003, a 4.5% reduction of annual COGS. Received Employee Extreme Award for accomplishments with vendor dispute resolutions. Facilitated the centralization of 3 regional telco audit centers. -
Tacfire Operations SpecialistArmy National Guard Sep 1996 - Jul 2003Arlington, Virginia, UsSecret Clearance -
Cost AnalystWindstream Nov 1998 - Jun 2000Little Rock, Ar, UsPerformed network optimization, traffic, cost, and margin analysis. Prepared accounting accruals/estimates. Forecasted and trended costs. Audited and processed telecom carrier invoices.
Chris Copeland Education Details
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Columbia CollegeAccounting
Frequently Asked Questions about Chris Copeland
What company does Chris Copeland work for?
Chris Copeland works for Teoco
What is Chris Copeland's role at the current company?
Chris Copeland's current role is Director of Business Services.
What schools did Chris Copeland attend?
Chris Copeland attended Columbia College.
Who are Chris Copeland's colleagues?
Chris Copeland's colleagues are Mark Stephen Jose, Ravinder Kumar, Ran Povimonsky, Fabiana Samsung, Anil Mathur, Shirly Blumenthal Tangi, Arnab Sahoo.
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