Cory Copeland Email & Phone Number

North Little Rock, Ar, Us

North Little Rock, Ar, Us

Little Rock, Ar, Us

• Spearheaded multiple workstreams for the development, maintenance, and improvement of a healthcare platform that integrates services from 14 health solution companies, collaborating with internal departments, external vendors, and consulting firms.• Partner with data science teams to derive platform requirements and user needs from analytics, developing and monitoring KPIs to focus on critical work and ensure alignment with business goals.• Implemented targeted changes based on user engagement data, resulting in an increase in platform engagement month-over-month.• Led cross-functional teams in gathering and utilizing user feedback to identify and address gaps in the user experience, boosting user retention rates through data-driven platform enhancements.

Little Rock, Ar, Us

• Collaborated with Salesforce engineers and stakeholders to ensure successful data migration and ongoing procedural updates.• Developed and maintained documentation for URAC audits and ACA health plan certifications, ensuring regulatory compliance and certification readiness.

Served in an executive committee capacity to assist DREAM leadership in growing their nonprofit business to better serve their members and families.

Founded and led a team of 25+ young creatives in the writing, editing, and publishing of a daily website examining the art of story through the lens of pop culture.Developed internal learning and development curriculum to improve the talents of our writing and editorial teams.Managed expansive projects related to producing long-form content on a repeating basis, collaborating with editorial and marketing teams to ensure projects met sprint deadlines and met quality standards.

Worked with diverse clientele to build their companies' branding and communications projects daily.Led and oversaw a regional political operations office—including fundraising, budgeting, volunteer recruitment, project management, and mass canvassing—during the 2010 political season. Created and edited blog posts, press releases, and political speeches.

Purchase, New York, Us

Led warehouse team of 5, ensuring all orders are compiled and loaded onto trucks for next day’sdeliveriesDiscussed confidential matters between employees to resolve conflict before it could affect theworkplace

Led a team of three in the managing of records for a state agency, including the keeping of accurate records for all 75 counties for the state of Arkansas.Leveraged uncultivated local data to drill down and create new reports focusing on payment status for taxes owed on individual land parcels.Planned and managed department budget based on work required and staffing needs.

Led a team of installers in a high dollar commercial construction environment installing Cat-5,fiber optics, hardware, etc.Responsible for maintaining production KPIs, wide-ranging budgets, rotating employees, etc.

Owned and operated an independent retail location for AT&TMaintained customer accounts and records so their information was accurate and available atall times

Little Rock, Ar, Us

Oversaw the work and performance of employees (up to 75 at a time) in numerous a call centersettingWorked with customers—both business and personal—to handle their service needs, includingthe exclusive and confidential handling of Alltel’s contract with the state of ArizonaProvided excellent customer service and support, including customer call intake and conflictresolution