Keith Copeland Email & Phone Number

Porirua, Wellington, NZ

Wellington, New Zealand

Wellington, Wellington Region, New Zealand

I moved around within the Spark Business Group (CCL, Spark, Digital Island, etc.) as I found myself working with many customers under each of the various umbrellas. I have joined a team of like-minded, UC-focused consultants which has expanded into a pretty big team of Teams and Contact Centre Consultants, AV Specialists, AV Engineers, and others all with.

Wellington, New Zealand

I continue to use my experience gained over the last several years in Unified Communications and Office 365 to help customers explore and enhance their use of Microsoft 365 Productivity tools, especially Microsoft Teams.

Wellington & Wairarapa, New Zealand

UCFX has been established with the vision of becoming New Zealand’s leading specialist in Microsoft Unified Communications consulting, architecture, implementation and support. Established by a group of industry professionals with significant Unified Communications experience we have been able to attract the best Unified Communications expertise in New.

Wellington & Wairarapa, New Zealand

UCFX has been established with the vision of becoming New Zealand’s leading specialist in Microsoft Unified Communications consulting, architecture, implementation and support. Established by a group of industry professionals with significant Unified Communications experience we have been able to attract the best Unified Communications expertise in New.

Wellington, NZ

I was involved in a wide range of BAU support for Comsmart’s core clients, especially in the areas of AD, Exchange, and Disaster Recovery. Now, the majority of my work revolves around project based work in which I am contracted to Gen-i to design and implement a variety of solutions into a client’s infrastructure. Most of this work revolved around.

I specialize in Server Hardware, Software, and OS support as well as Mid-Level Networking support.

Greater Memphis Area

I provided IT infrastructure support and consultant services to our clients that varied from Desktop support to Network and Server administration to Disaster Recovery. I primarily dealt with Sonicwall routers/ firewalls and Windows Server 2003 / 2008-based HP server infrastructure, but overall I have dealt with a very wide range of skills and technologies.

I held a quite varied role. I provided remote and onsite support for our clients for any Desktop, Server, and Networking issues. I was also heavily involved in several major projects at client sites. I migrated PCs from one company's domain onto the new company during a multi-staged merger. I also rebuilt another client's entire domain after a major server.

SW Implementation and Training ProjectI was asked to come back in order to implement quoting software for the Soft Furnishings Department. This software was designed to streamline the quoting process for the Curtains/Blinds Outside Sales staff, as well as streamline the progress tracking for these orders once confirmed. I liaised with the software.

I provided IT services to our company and clients as needed. These ranged from spyware issues to server / network administration. I generally provided these servers onsite after hours or remotely while I was travelling. Typically, we were known by our clients for providing better quality service with better knowledge than the leading vendors they had dealt.

I monitored, maintained, and supported almost all aspects of IT support. This included Windows Server (2000 and 2003) support including Active Directory support, Domain Controller support, Exchange support, SQL Server support. This also included Network Monitoring and Support and Desktop support. I supported all the hardware and several software packages.

Responsible for performing system upgrades, maintenance, and repair. This involved spyware and virus removal, software upgrades and troubleshooting, and hardware upgrades and troubleshooting. I also setup and secured wired and wireless networks for customers. I helped teach and prepare the Product Specialist in the area of computers and related technology..

Responsible for providing remote technical support for business customers on operation, maintenance, and networking of Dell products, including laptops, desktops, workstations, and some servers. Assist customers, determine problems, and provide resolutions on technical and service problems. Responsible for customer satisfaction by effectively handling of.

My main job was selling customers a computer that fits their needs. I was also in charge of training the rest of the computer department associates as needed so they would have a sound knowledge of computers, related equipment, and solutions to various problems.

I started by performing duties of Inventory and Sales Clerk, including tagging and stocking inventory, talking to customers, and selling custom built computers systems, parts, and services. Within a month, I worked my way up to Assistant Technician and then to Onsite Technician doing various computer services for many of the companies in the area that did.

My main responsibility was to teach people of all age's mathematics of many levels. I taught two students for High School Credit in order for them to graduate that school year. I also taught other subjects as necessary.

Education record

Aas In Cis, Network Administration

Activities and Societies: President of Advanced Technology Association

Honors Diploma, General Studies