Kim Copeland Email & Phone Number

Calgary, Ab, Ca

Pet Valu Shawnessy & Heritage

Calgary, Canada Area

Responsible for local advertising, document management and client relationship management. Offering peace of mind to home & pet owners while they are away from home.

Approachable, organized and inspiring business professional with more than 15 years’ experience leading high-performing administrative/operational team. We assist our Sales teams in delivering our services to our clients and their employees, through numerous channels to effectively meet their branding, safety and incentive needs.- Reputation of customer service excellence and skill in motivating others resulted into promotion into managerial role over the company’s business-to-business support center.- Lead and develop a team of 24 employees who support the company’s business-to-business sales of apparel, promotional items and safety wear.- Committed to building outstanding teams; achieve this through focused attention on recruitment and selection, leadership and coaching.- Known as a strong problem solver; partner with national and regional sales managers to overcome obstacles and resolve even the most complex field issues.- Devise objectives and performance metrics for direct reports to ensure administrative and sales teams perform to optimal levels.- Excel at crafting and delivering presentations, to both internal and external client audiences.

Customer service, and administrative assisstant to Corporate sales managers and stores in regards to B2B business. Creation of purchasing documentation and maintenance of an internal data base.

Worked with a team responsible for assisting stores in their daily reconciliations. Ensured that proper journal entries we performed on a monthly basis.Expanded knowledge of the retail auditing process, ensuring that monthly journal entries were timely and accurate.

- Promoted to co-manage one of the largest stores in Canada. Also gained extensive knowledge of business-to-business sales as this location also housed the company’s largest B2B business, an in-store embroidery shop.- Commended for work in transitioning store operations into a new location; led the relocation to plan and with very minimal customer impact.

Assisted in the management of one of the largest stores in Canada. Responsible for the largest B2B business in the company with an in store embroidery shop. Assissted on the inventory teams for the entire district.

Excellence in team leadership and operational management prompted opportunity to lead several categories within the store, including ladies wear, industrial clothing and accessories.

Working Toward, Certificate In Visual Design

Currently working towards earning a certificate in visual design.

Education record