Cora Bailey Email & Phone Number

United States

Assist in ensuring that the organization complies with industry specifications, standards, regulations, and laws.

United States

Provides account services to members by issuing official checks, transferring loans payments, cashing checks, issuing savings and checking withdrawals, and mobile and online assistance.Answer questions via phone and refer members to other banking services as needed.Handle member escalations and promote positive member service experience.Maintain member confidence and protects credit union operations by keeping information confidential.Manage large amounts of inbound calls in a timely manner identify members needs, clarify information, research issues, and provide solutions.Work with multiple computer screens and programs simultaneously for extended periods of time.

Targeted sales achievement,customer service and retention ,audits employee training,inventory management,reconciliation,and deposits. Customer satisfaction measured by surveys as well as security. Exhibits solid understanding of financial business metrics and reports. Schedule employees for optimum store performance,including backup plans for peak hours,vacation,sick and training. Ensure proper opening and closing of retail location. Recruiting selecting and hiring of staff.Handle customer escalations and promote positive customer service experience. Conduct weekly staff meetings to communicate company trends,performance statistics and standards.