Active Case Manager
Current- Serves as subject matter expert for applicable programs and services; serves as resource/point of contact for complex cases
- Provides care coordination services and interventions by referring, educating, negotiating, and mediating with the individual and external providers/agencies
- Completes accurate case documentation in appropriate tracking and databases; prioritizes workload and meets all required timelines
- Ensures the accuracy and timely entry and distribution of required documentation to all necessary team members, including, but not limited to providers, individuals, and family members
- Maintains knowledge of state/ federal regulations, policies and procedures regarding long-term services and supports, Medicaid waiver and state-funded programs and other community resources
- Maintains a professional and ethical manner in all interactions and meets performance quality, customer service, and coordination standards; maintains appropriate boundaries
Oct 2024 - Present
