Medical Receptionist
Physical Therapy Briton Lake
- Efficiently handle all incoming calls, ensuring prompt and accurate responses to callers' inquiries. Relay messages promptly, whether they are received in written or verbal form. - Arrange follow-up appointments and notify the patient if any additional authorization or referral is necessary. - Ensure the collection of accurate and complete demographic and insurance information from patients, along with the necessary consent forms and documents. - Ensure that all new or updated patient information is accurately and promptly scanned into the EMR system; this includes photo ID, insurance cards, referrals, and patient paperwork. - Collect co-payments, co-insurances, and past-due account balances. - Ensure the cash drawer remains secure and accurate, perform daily balancing of the cash drawer, and complete closing batch procedures. - Ensure the privacy and security of patients' personal and financial information by strictly adhering to HIPAA regulations.