• Manage existing accounts • Liaise with internal teams; interrogate systems and contracts to prepare renewal quotations to ensure the correct information is present and the whole renewal opportunity is being captured to protect the business. • Initially prepare quotation/renewal notices in readiness for the Renewal team to present to our customers as well as be in a position to manage customer queries in a timely manner thus ensuring customer satisfaction and timely completion of the renewal opportunity• Manage negotiations with customers, conveying the value of the products / solutions, upgrades and technical support available as part of their Software Renewal offering. Identify any up sell opportunities in order to enhance the customer experience and grow the Renewals business. • Ensure Software Renewals are administered and processed correctly and the necessary information and intelligence is recorded in the various internal systems. • Undertake and be able to discuss appropriate internal reports and forecasts. • Maintain a suitable level of product knowledge, product development roadmaps, an understanding of general industry trends and knowledge related to competitive offerings.

• Greeted customers entering the site to ascertain what each customer wanted or needed.• Booking, organising and overseeing private functions to ensure customer satisfaction.• Managed all cash handling on a daily basis ensuring the safe and daily intakes balanced.• Answered telephone calls and emails as well as addressing customer inquiries, solving problems and directing calls to appropriate departments.• Managing up to 50 staff and ensuring maximum productivity.• Organised storerooms and work areas to ensure high presentation standards and allow easy access to stock items. • Restocked inventory every month and reviewed cash operation data to verify proper replenishment. • Scheduled weekly inventory pickups and deliveries with vendors.• Actively promoted a cooperative and harmonious working climate to boost morale, productivity and efficiency.• Conducted daily walk-throughs with the supervisors to discuss interior visual displays, including store window presentation, expectations of the shift, as well as resolving any maintenance issues.

GOLD CLASS DUTY MANAGER• Assisted with the opening of the first three Gold Class Cinemas in New Zealand.• Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.• Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the department. • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.• Correctly calculated inventory, ordered appropriate supplies and maintained storerooms.• Maintained a safe working and guest environment to reduce the risk of injury and accidents. DUTY MANAGER – TRADITIONAL CINEMAS• Ordered and distributed office supplies while adhering to a fixed office budget.• Created fun team building activities to engage staff in up-selling to meet revenue targets.• Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.• Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.

SOFTWARE ADMINISTRATOR II – MARCH 2004 – NOVEMBER 2004PROJECT ADMINISTRATOR – AUGUST 2003 – FEBRUARY 2004RECEPTIONIST AND OFFICE ADMINISTRATOR (AUSTRALIA) AUGUST 2002 – MAY 2003ADMINISTRATION ASSISTANT (NEW ZEALAND) - MARCH 2001 – AUGUST 2002• Answered a busy switchboard and emails, addressing customer inquiries, solving problems and directing calls to appropriate departments• Processed accounts receivable and accounts payable. Provide information for invoice disputes and queries• Actively track costs, code invoices to correct departments and oversee expenses to ensure they comply with company policy• Accurately reconcile contractors timesheets to their invoices and enter into Artemis• Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.