Ensuring the successful delivery of clients’ projects from origination to completion, with full responsibility for forecasting, overheads, budget control and ensuring return on investment.Client relationship management, conceptualising and delivering a strategy to launch a campaign, understanding clients’ specific and varied needs, preparing and monitoring service level agreements (SLA’s), ensuring effective communication channels, adapting approaches and deliverables to deliver bespoke… Show more Ensuring the successful delivery of clients’ projects from origination to completion, with full responsibility for forecasting, overheads, budget control and ensuring return on investment.Client relationship management, conceptualising and delivering a strategy to launch a campaign, understanding clients’ specific and varied needs, preparing and monitoring service level agreements (SLA’s), ensuring effective communication channels, adapting approaches and deliverables to deliver bespoke solutions.Design and manufacturing of event promotional material such as point of sale material, etc.Recruiting, managing and training staff to ensure uniform standards nationally. Using both in-house trainers and recruiting external specialists. Utilisation of cutting-edge social media recruitment techniques to build up a national resourcing database of over 5 000 staff, relying on both referral-based and direct recruitment channels. Operational execution, including and not limited to sourcing appropriate venues, setting up infrastructure, identifying opportunities to partner with other campaigns and negotiating with agencies to find synergies and improve overall profitability. Supply chain effectiveness and efficiency, managing the national distribution centre, involving shipping all P.O.S materials into stores, nationally and internationally within the rest of Africa, alongside importation of promotional material.Ensure internal management reporting and maintenance of communication channels through the set-up of regional offices and weekly meetings. Traffic light system implemented to identify key issues and progress against project milestones. Management of the Account directors and executives. Ensuring the teams manage the clients accounts correctly. Sign off of all weekly reporting and feedback. Ensure ROI and all targets in the field are achieved and if not amend the strategy while in the field to ensure the campaigns end as closest to target as possible. Show less

Managing a team of 86 permanent staff to implement contracts, procurement, recruitment, training and delivery ensuring SLA adherence and effective client feedback. Complete financial responsibility from budgeting to profit forecasting and delivery. Auditing activity in the field and reporting back to clients to implement operational changes and improvements where necessary. Supplier relationship management, supplier cost management and SLA monitoring.Set up and management of… Show more Managing a team of 86 permanent staff to implement contracts, procurement, recruitment, training and delivery ensuring SLA adherence and effective client feedback. Complete financial responsibility from budgeting to profit forecasting and delivery. Auditing activity in the field and reporting back to clients to implement operational changes and improvements where necessary. Supplier relationship management, supplier cost management and SLA monitoring.Set up and management of regional offices, P&L accountability, Human resource management and overall operational responsibility to ensure consistent service delivery. Show less

Primarily a customer-facing role, project monitoring and client engagement to ensure client was informed and happy during and up to event completion. Costing jobs and developing budgets, ensuring client input. Gross profit targets established and met. During my time in this role I grew the bottom line by 12%

Conference organisation, sourcing venues, managing delegates and running events.Organising speakers for the events and overseeing content, requiring knowledge of the current investment environment.Sourcing sponsors for the event and ensuring a good fit with the subject matter, which involved company due diligence prior to negotiating sponsorship deals.

General administrative dutiesOffice management