Coral Fetherman Email & Phone Number

Bangor, Pennsylvania, United States

I conducted thorough inspections of all incoming materials and outgoing products to ensure their quality. This involved evaluating samples against established standards through measurements, visual inspections, and other tests. Any raw materials or finished products that did not meet safety requirements were disposed of.I acted as a liaison between the quality control and production departments, providing regular updates and consultation on ongoing projects. I collaborated with production staff to identify areas for improvement in processes, reduce defects, and optimize overall quality.In addition, I was responsible for maintaining complete and accurate records of all quality documentation, ensuring that they met relevant standards. Finally, I performed routine maintenance and calibration on all testing equipment to ensure accurate and reliable results.

In my original role as a customer service representative, I was highly focused on delivering top-notch customer service. I took ownership of customer complaints and worked tirelessly to resolve them with a view to ensuring maximum customer satisfaction and loyalty. I was responsible for creating and reviewing invoices to guarantee the highest level of accuracy, as well as assisting customers with pricing inquiries, inventory availability, and order and shipping changes. As a customer service manager, I was responsible for mentoring and training associates on the latest performance-oriented strategies and customer service techniques. I addressed potential cancellations head-on and offered tailored solutions to retain customer accounts. I was also adept at researching and correcting customer concerns to promote company loyalty. My unwavering commitment to customer satisfaction and loyalty helped me build and maintain strong relationships with both customers and colleagues.

During my time as a lead, I was responsible for effectively delegating tasks to employees during busy periods to ensure smooth operations and focused employees. I managed the store's inventory and reviewed cash handling and operations reports. I also coached employees and trained them in handling sales, complicated issues, and difficult customers.By inspiring staff and promoting target products, I helped lead our team to exceed sales goals and achieve business objectives. I implemented daily operating procedures to maintain a clean, well-stocked, and organized store. Additionally, I provided hands-on assistance to customers, assessed their needs, and kept up-to-date knowledge of consumer preferences.

East Stroudsburg, Pennsylvania, United States

I confidently led groups of up to 30 people on scheduled tours, providing them with in-depth knowledge and captivating them with engaging stories. I made use of various props and signs to entertain guests and create an informative and enjoyable experience. I actively collaborated with other tour guides to offer an exceptional and comprehensive experience for all guests. I took charge of developing engaging and informative scripts that guided tour members through attractions, ensuring that they were well-informed and entertained throughout the tour.

Bangor, Pennsylvania, United States

I compiled and sorted information for computer entry, entered new and updated customer and account data into databases, and reviewed data for deficiencies. I followed data program techniques to maintain data entry requirements and keep information confidential to protect operations and maintain customer confidence.

Wilkes-Barre, Pennsylvania, United States

As an on-campus tour guide, I lead tours for prospective students and local high school students. I answered their questions and provided them with information on the necessary resources using various communication methods. I also compiled data from the prospective students and created an index for the admissions office. Additionally, I represented the student body at various events, such as accepted student's day and other recruitment events. As I became more proficient in my role, I was given the task of training new ambassadors and maintaining a mentor relationship with my trainees.

Bangor, Pennsylvania, United States

I assisted pharmacists in dispensing medications and filling prescriptions. This involved sorting, stocking, and labeling medications, as well as monitoring inventory. To maintain a clean and safe pharmacy, I complied with rules, regulations, and procedures, including sterilizing equipment and surfaces.In addition, I maintained accurate medication records and processed prescription orders. I was responsible for responding to patient and healthcare provider requests, answering questions, and referring inquiries to the Pharmacist as necessary. Finally, I generated revenues by accurately recording, calculating, and issuing charges.

Bachelor Of Science - Bs, Biology/Biological Sciences, General

Biology/Biological Sciences, General