Cora Mack Email & Phone Number

Rochester, NY, US

Rochester, New York, United States

Entrepreneur - A Life Coach and Consultant that empowers women to live out their purpose. Provide 1on1 and group coaching / mentorship. Create lessons and material that can be used as a daily tool to stay focused on their individual journey’s. Provide recommendations on books to read. Facilitate book club's and video lessons for spiritual and mental.

Greece, New York, United States

A Professional Census Taker that collected census information by going house to house in the assigned enumeration district. Taking confidential information and inputting in the Census database timely and accurately.

Rochester, New York Area

• A Health Care Professional that provided outstanding customer service to all external and internal customers. Developed and maintained effective relationships through effective and timely communication. Took initiative.
• Recognized for my rare enthusiasm on learning the Hemodialysis complex process.
• Recognized by my peers for learning the String of the machines process quickly.

Gates, New York, United States

• Manage a team of agents to assist New Yorker’s on gaining access to health care in the Marketplace. Coach and develop on Quality Call Monitoring results, educate staff on how to meet and exceed individual goals daily..
• Top Performing team by exceeding quality and production objectives for 4 months straight.
• Peer to Peer Program- Transformed Six CSS agents who were under line developing to meeting and/or exceeding Quality expectations.
• Conflict Resolution Task Team – To drive a culture that creates solutions to common problems. Mentor to new leaders while transitioning to their new role.

West Henrietta, NY

• Responsible for the setup, training and successful implementation of new clients. Ensures that a quality product is delivered to the client, that the client receives full value from their product and that the product.
• Mentored newly hired Payroll Coordinators while they were adapting to their new role.
• Was selected to be a part of the Culture Shaping team within my first 90 days of employment because of my passion to drive results and increase employee engagement.

Webster, NY

Supervise and execute on daily internet sales process. Oversees all responses to potential buyers through digital media. Managing consistent customer follow-up/appointments.

Pittsford, NY

Work on site at a Law Firm as a Vendor. Supervised and executed on deadlines for attorney's on a daily basis. Copied and prepared highly sensitive confidential documentation for court cases. As a result my team increased customer satisfaction on a daily basis which increased the workload and responsibility of the department.

This position provides comprehensive Human Resource support to customer service organization; to include: recruiting, selection and staffing, employee and labor relations, job evaluation, training, compensation and benefits. The incumbent acts as a liaison between departments/divisions, all levels of line and staff management, the compensation and benefits.

In this evolving role: Supervise a team of 8 people who manage attendance for the call center 500 – 800 employees. In addition, while people are transitioning back to work from being out, I manage those employees. Main areas of focus include: partnering with HR on a daily basis to ensure consistency in our attendance guidelines, partnering with Payroll to.

Responsible for the supervision, development and ongoing training of 12-17 direct reportables who were call takers for Verizon customers who utilize the products and services. Supported the Contact Center needs by ensuring that specific performance standards are met and responsible to keep an engaged and positive environment. Research and resolve billing.

Call taker for Verizon incoming calls into the Rochester Call Center. Researched and resolved billing inquiries; explained products and services. Handled escaltions, assisted management with morale/motivational enhancing projects.