University of Washington | Seattle, WA | 2024 – Present Program Specialist I utilize strong organizational and problem-solving abilities to effectively manage visa applications and logistics for a large-scale leadership conference attended by 37 doctors from Africa. I also created a streamlined process for maintaining visa application data. - Identified a need for improved processes, underscored by establishing an efficient ticket purchasing process with a new travel agency to facilitate smooth travel arrangements for conference attendees.- Seamlessly adapted to a new finance process to successfully navigate the new system, thus identified as the sole go-to person to troubleshoot and resolve process challenges.

University of Washington | Seattle, WA | 2024 – Present Program Specialist I utilize strong organizational and problem-solving abilities to effectively manage visa applications and logistics for a large-scale leadership conference attended by 37 doctors from Africa. I also created a streamlined process for maintaining visa application data. - Identified a need for improved processes, underscored by establishing an efficient ticket purchasing process with a new travel agency to facilitate smooth travel arrangements for conference attendees.- Seamlessly adapted to a new finance process to successfully navigate the new system, thus identified as the sole go-to person to troubleshoot and resolve process challenges.- Effectively directs the visa process for doctors, ensuring compliance with government requirements and processing payments—confirmed 68% of attendees with approved visas and anticipates over 80% approval by the project’s end, despite lack of formal guidance.

• Client Engagement: Led sessions, capturing and prioritizing user stories for optimal solutions.• Data & Automation: Revised use portal to accommodate new requirements, implemented automations to improve data hygiene.• Agile Approach: Lead weekly sprint reviews, refining enhancements and backlogs. Tracked progress with Jira. • End User Training: Created screen based training videios• System Security: Managed Salesforce security settings, including roles, profiles, and permissions.• UI Expertise: Optimized Salesforce Lightning layouts for an improved user experience.Talent Stacker Volunteer Project • Client Engagement: Led sessions, capturing and prioritizing user stories for optimal solutions. • Data & Automation: Developed Entity Relationship Diagrams, Implemented data integrations, and crafted automations using alerts and Flow. • Agile Approach: Lead weekly sprint reviews, refining enhancements and backlogs. • End User Training: Developed training modules and documentation, enhancing user adoption of Salesforce customization. • System Security: Managed Salesforce security settings, including roles, profiles, and permissions. • UI Expertise: Optimized Salesforce Lightning layouts for an improved user experience.Skills: Salesforce.com · Salesforce · Project Management · Salesforce.com Administration

Intrax | Remote | 2022 – 2023 Global Recruitment ManagerIn this role, I adeptly facilitated regulatory compliance for 1,600 international student summer work visa holders while overseeing the recruitment of 2,000+ applicants. I utilized strong leadership to guide clients through complex regulatory guidelines and supervise the recruitment of international student workers through weekly digital events and international in-person hiring fairs. - Orchestrated global travel logistics for staff and students for in-person interviews while organizing virtual interview events for hundreds of students and providing concierge service to employers. - Collaborated with a colleague to transition the interview process from Skype to Zoom, resulting in a 95% reduction in partner complaints. Notably, managed competing priorities, program changes, and a high workload during this critical migration.

Center for International Career Development | Seattle, WA | 2008 – 2022Program Manager I was recognized for exceptional leadership and team-building skills, earning two internal promotions after initial hire. I advanced from a temporary hire to Corporate Relations (2008 – 2010), Program Coordinator (2010 – 2015), and Program Manager. As Program Manager, I demonstrated significant growth in communication, management, and business process development while fostering critical relationships with government entities and partnerships to transition an underselling process, build a dedicated team, and implement a streamlined logistics framework.- Built a network of 55 international travel agents, regional support officers, dozens of housing providers, and 60+ business partnerships to facilitate annual visa compliance, logistics, affordable housing, and job placements for 1,600 foreign national students.- Generated $1.2M in annual revenue within a highly regulated Department of State program.- Formed a 6-person remote team that provided key services to 80% of company clients.- Increased demand and program revenue by 130% since 2012.- Enhanced data management efficiency by 33% through database maintenance, functional revisions, and adoption of a web-based data system for application handling and participant monitoring. - Remained abreast of industry changes to establish and revise company guidelines.- Created a student travel and logistics program to attract more participants and generate revenue.- Created a robust network by devising a detailed framework, managing up to the CEO to provide program updates, and partnering with the federal government to share program status.- Developed and directed a team of local coordinators to ensure a strong network of logistics professionals, achieving 100% student engagement YOY for 4 years. - Successfully engaged students through the program and remained compliant with regulatory guidelines within in the government setting.

Recruited and managed partnerships. Produced international hiring events. Oversaw and digitally documented the international travel programs for over 1600 student participants. In addition, I developed a new database system to improve the application process.

Helped with general administrative duties.

Blogger & Front Office Assistant – KEXP At KEXP, I performed a dual role as Front Office Assistant and Blogger, demonstrating my versatility by covering comedy events and conducting high-profile interviews with celebrities such as Anthony Bourdain and Eugene Mirman.

Directed all marketing, media relationsand community outreach for a professional $2 million, three-theatre complex. This included creating and managing cash,in kind and media sponsorships, directing annual promotional campaigns (brochure, advertisements, direct mail, e-mailetc.), writing copy for television ads, producing fund raising and media events, creating and distributing press materials(press releases and photos) and instituting strategic, goals-oriented media outreach planning with extensive developmentof new contacts.