As a sole entrepreneur, my technical leaning in Microsoft 365, Google Workspace, and specialized MacBook microsoldering has been pivotal to the continued function of No BS Technologies Inc. My hands-on experience with these platforms has allowed me to offer a unique blend of services, from cloud productivity solutions to intricate hardware repairs.I've developed a deep understanding of cloud-based productivity tools and have become proficient in deploying, managing, and troubleshooting Microsoft 365 and Google Workspace environments. This expertise has enabled me to support small and medium-sized businesses in their transition to the cloud, facilitating collaboration and improving their operational efficiency. My role has often extended beyond that of a service provider to that of an educator and consultant. I've assisted clients in understanding the benefits of these platforms, guiding them through the selection of appropriate subscription plans, and customizing their setups to align with their business processes.The nature of being a sole entrepreneur has also meant that I've had to be resourceful and adaptable. I've managed sales, customer service, and technical support, often concurrently. This multifaceted experience has honed my time management and prioritization skills, allowing me cater to the needs of both retail and business clients. On occasions when the workload has exceeded the capacity of a one-person operation, I've brought in employees or contractors. In these instances, my ability to train and manage additional staff has been critical. I've ensured that they are aligned with the company's standards and values, maintaining the quality of service that my clients have come to expect.Overall, my entrepreneurial journey has been about leveraging my technical acumen with Microsoft 365 and Google Workspace to provide comprehensive solutions, while also mastering the intricacies of running a lean and client-focused business.

As a Freelance Software Developer at Linux Mint, I thrived in a remote work environment, contributing to the development of new features and enhancing existing functionalities. My role involved active participation in bug triaging, collaborating with team members through platforms like GitHub and Slack to efficiently resolve issues. Proficient in Objective C, Python, and Client-side JavaScript (GJS), I brought a diverse and always learning skill set to the team, ensuring integration and testing of code and optimal performance for the Linux Mint Stack. This experience not only honed my technical abilities but also strengthened my collaborative and problem-solving skills within a remote development team.

As Regional Manager at WiseTech Corp, I played a pivotal role in shaping the company's client engagement and technical operations. My contribution to networking and client acquisition, leveraging platforms like BNI to expand our customer base. I spearheaded the client onboarding process and was instrumental in ensuring high retention rates through attentive service and support.My focus on documentation led to the development of comprehensive standards and procedures, all centralized within an intuitive SharePoint-based system. I managed a variety of projects, from Office 365 and Google Workspace implementations to complex VOIP services and Exchange migrations, ensuring seamless execution and minimal disruption to client activities.In terms of systems management, I oversaw ordering and project logistics with a meticulous eye, ensuring resources were optimally allocated and projects delivered on time. My technical acumen was further demonstrated through my in-depth work with Autotask PSA and Connectwise RMM, tools that were essential in maintaining operational excellence.I brought to the table expert knowledge of Linux and MacOS, coupled with high competency in Windows workstation management and support. My skills extended to proficient management and support of Windows Server environments, ensuring a comprehensive technical oversight.My experience also includes providing Tier 2 Helpdesk support to a diverse client base in Calgary and the Vancouver area, resolving complex issues with efficiency and professionalism. My ability to rapidly learn and master new technologies has been a consistent theme throughout my career, reflecting my commitment to continuous professional development.

As an Assistant Precinct Manager with Geek Squad at Best Buy from 2016 to 2018, I honed my leadership skills in a fast-paced retail and IT service environment. My role was pivotal in assisting the driving of the precinct to achieve and maintain operational excellence. I adeptly managed a diverse team, ensuring that each member was equipped to handle the high-pressure demands of retail sales and repair services. My focus on efficiency didn't just keep the wheels turning; it propelled us to exceed our performance targets consistently.As a Computer Sales Specialist at Best Buy, I thrived in a high-pressure retail sales environment, consistently meeting and exceeding targets & satisfaction through exceptional customer service and in-depth product knowledge. My role involved engaging with customers to understand their needs, providing expert advice on computer products, and ensuring they made informed purchasing decisions.

In my previous role as Manager and Head Technician at Mobile/Laptop Depot, I successfully executed ownership directives to enhance overall store performance. My responsibilities included providing exceptional customer service, ensuring the cleanliness and organization of the store, and efficiently managing store open and close procedures. I adeptly handled cash management, consistently meeting financial targets. My expertise extended to inventory management, where I implemented strategic ordering practices for both parts and products. Additionally, I supervised 1-2 employees, fostering a collaborative and high-performing team.