Corbin Cooper Email & Phone Number

Bridgeport, Ct, Us

Wilton, Ct

• Monitored multiple databases to keep track of all company inventory.• Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.• Configured new employee work stations, including all hardware, software and peripheral devices.• Provided Level II and III support.• Disassembled computer systems to troubleshoot and resolve hardware issues.• I have performed White Glove service for CEO’s, CIO’s and CFO’s executive support for over 3 years.• Responded to support tickets within 1 hour to improve customer service.• Removed malware and viruses from laptops and desktop systems using specialized software.• Assisted in technical support process refinement to improve customer service and support.• Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.• Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.• Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.• Facilitated system migration projects during off-hours to avoid outages and network bottlenecks.• Installed and configured printers and scanners, resetting default device passwords

Bridgeport, Ct

Stratford, Ct

• Resolved hardware, software, and network issues for desktop and laptop users. Assist in deployment of new technologies and other related tasks. • Created and maintained Users profile for newly deployed Laptops and Desktops. Setup XP and Windows 7 operating system. • Work directly with local IT Team to deliver customer expectations in a professional and timely manner. • Utilized Active Directory to create new user profiles, allow access permissions to certain files and folders, terminated access for terminated employees, created distribution lists and reset passwords for locked accounts.• Set up servers and connections to the local user environment. • Attended and Participate Department meetings. • Set up and Configured user profiles in Active Directory.• Group Policy Design, Configuration, Testing, and Implementation• Virtual Desktop Administration and Support• Roaming Profile Administration and Support• Evaluated hardware and software and recommended improvements and upgrades

Wilton, Ct

• Build/imaged and tested PC's, and Laptops based on a provided schedule • Deliver PC's to customers. • Analyze and resolve end user hardware and software computer problems in a timely and accurate fashion, and provide end-user training where required• I worked directly with the local IT Team to deliver customer expectations in a professional and timely manner. • Deployed Laptops and Desktops. Setup XP and Windows 7 operating system on over 500 desktops and Laptops. • I kept a daily record of scheduled ticket using LANDesk software.• I also stayed on this assignment for 2 extra weeks to assist in providing Desktop Support.

Somers, Ny

• Resolved hardware, software, and network issues for desktop and laptop users. • Created and maintained Users profile for newly deployed Laptops and Desktops. Setup Windows 7 operating system • Build/imaged and tested PC's, PDA’s, Macintosh products, and Laptops based on a provided schedule Deliver PC's to customers, connect and ensure customer satisfaction • Work directly with local IT Team