- Increased revenue by obtaining and securing new accounts, while providing services to existing clients.- Traveled throughout Michigan to gain new accounts for the winery and promote the Traverse Wine region as a whole.- Developed relationships with restaurants and liquor stores, provided individualized customer service to maintain longevity of accounts.- Optimized sales volume by managing accounts and building rapport with repeat customers.- Well versed in alcoholic beverages and how to enjoy them responsibly.

- Monitored patrons to keep alcohol consumption in designated areas.- Managed customer service by training staff, overseeing operations and resolving issues quickly.- Resolved escalated customer complaints quickly to maximize satisfaction and bar loyalty.

- Completed thorough and accurate opening and closing duties to facilitate smooth bar operations.- Worked directly with customers in a very fast paced, high energy environment.- Communicated effectively with patrons to establish preferences and make wine recommendations.- Reviewed identification for patrons before serving alcoholic drinks.- Welcomed guests with personable attitude.- Explained menu options to guests, offered suggestions and took orders for food and beverages.- Managed closing duties, including restocking items and reconciling cash drawers.

- Trained current employees on additional job positions to maintain coverage of roles at all times.- Assigned tasks to employees to fit skill levels and maximize team performance.- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.- Directly responsible for thousands of customers and all employees in the theater.- Directly oversaw everyday operations including opening, closing and reconciling cash drawers at the end of the day.- Coordinated efficient operations of the concession stand, ticket counter and usher department.

- Trained and lead a team of 25.- Responsible for keeping the theater clean and presentable at all times. - Ordered and acquired all necessary items to for the team to effectively complete the job.

- Clean theaters.- Rip tickets.- Form lines and direct patrons to correct theaters.