Corbin Snedden Email & Phone Number

Zetland, Sydney, Australia

∙ Support team members in handling guest requests and issues byapplying motivational and analytical strategies to ensure a positiveoutcome is achieved.∙ Resolve customer issues/complaints in a quick, efficient manner tomaintain a high level of customer satisfaction and quality service.∙ Demonstrate positive leadership characteristics, which inspire teammembers to exceed standards, take initiative and maintain overallmorale.∙ Inducting, training and managing new staff on the front desk andfollowing up regularly to facilitate a smooth transition into theworkplace.∙ Creating and implementing new policies and procedures for betterefficiency within the team.∙ Performed administrative tasks such as updating checklists andprocedures, filing paperwork, schedule management, employeedocumentation etc.∙ Supervise the efficient daily operations of reception including checkin/out procedures.∙ Liaising with the reservations, housekeeping and maintenance team toensure the relevant tasks are prioritised and executed throughout theday.∙ Ensure that managers are kept fully aware of any relevant feedbackfrom guests and/or other departments

St Leonards, Sydney, Australia

• Rostering for all food & beverage staff• Processing payroll weekly and wage costing for staff (Zuus and Time Target)• Placing advertisements online, reviewing resumes and conducting interviews for all potential employees• Conducting reference checks and processing paperwork for all new employees for Head Office• Preparing new starter’s paperwork, hosting induction sessions and training of new food & beverage staff • Updating visa and license qualifications for all restaurant staff• Conducting annual performance reviews and Personal Development Plans for all staff• Managing issues/conflict between departments/staff, mediating if necessary• Creating new standard operating procedures and implementing new policies for efficiency and Workplace Health & Safety• Ensuring smooth operations of restaurant and conferencing events during service periods• Stocktake and ordering for all restaurant inventory• Checking and processing invoices weekly and monthly for inventory and costing purposes• Generating weekly and monthly sales/costs reports for General Manager and Head Office• Attend monthly operational and financial Profit & Loss meetings with General Manager and other Head of Department managers• Creating and implementing new seasonal menus in coordination with the Head Chef• Implementing new menu items/promotions to boost sales and achieve KPI’s• Managing social media account for restaurant

Sydney, Australia

• Running and directing café during service• Stock take, Ordering and organizing storerooms when stock is delivered• Rostering for all café staff• Wage costing for café staff• Running & sending weekly operational reports for General Manager• Setting up and hosting functions and buffets• Cashing up after every service period• Restocking of café supplies after every service period

Sydney, Australia

• Taking food and drink orders• Clearing and setting tables• Making coffee• Setting up functions rooms and buffets• Cashing up after every service period• Restocking of café supplies after every service period• Cleaning of equipment (crockery & cutlery) after every service period• Checking and restocking minibar fridges every day