Established Service Levels and KPIsExplored opportunities to enhance IT service deliveryIdentified/implemented cost-saving technologies to streamline services and optimize the technical infrastructure.Managed project budgeting and resource allocationImplemented SharePoint Intranet to enhance data governance and user engagementOversaw technology integration for business initiatives across diverse IT industries

Resolved Server IssuesDeployed Server 2016Deployed Servers on Hyper-V and VmwareMaintained Server environment, and troubleshooted issues with NAS array and SANImplemented and maintained PBX systems (avaya)Administered Office 365Maintained and troubleshoot on-premise Active Directory and Office 365 integrationWorked with ISP to resolve complex network issuesDeployed and maintained Meraki client VPN and Site-to-Site network connections Deploy Anti-Virus (ESET)Troubleshoot network issues with LAN P2P networksImplemented LAN P2P networksTroubleshoot Network issues on layer 1-3 devicesMaintain server backups (Mozy,Datto)

Use knowledge of computer to troubleshoot computer issues.Manage PBX at different sites. (Avaya)Troubleshoot access control related issues. (Door Intercoms and Fob entry systems)Install and update computer and server security software.Installed and setup remote offices. (cable running, network equipment, computer equipment)Remote and onsite technical support. Performed ISP transition from AT&T to Windstream.Mobile device deployment with MDM setup. (Verizon, Maas360)

Use knowledge of computers to troubleshoot computers and server issues that occurManage user accounts on Active Directory and Exchange ServersProvide support for users computers and laptops remotelyPeformed occasional patch and system upgrades on servers and computers.Collaborated with third-party companies to troubleshoot T1 lines and circuit lines

Use knowledge of computers to troubleshoot all computer issues that occurManage user accountsManage printer queues and deploymentsProvide support for the Domain/Exchange serverRe-imaged and Deployed ComputersMigrate Hospital to Windows 7

• Help Desk and Technician Duties • Imaged and Deployed company computers in a timely-based manner• Organized and filed confidential records• Provided server administrative support (Active Directory, FTP)• Repaired various computer systems desktop and laptop.• Maintained company computer security protocol.