Corbin Randall Email & Phone Number

Irvine, California, United States

Multifaceted role encompassing IT Director, Account Manager, and Customer Success Manager, overseeing technology infrastructure, client relations and satisfaction for 17+ SMB clients. Generated up to $150,000 in monthly revenue during peak periods through effective client engagement and service delivery.Successfully migrated more than 10 clients from on-premise environments to Azure.Collaborated with a team of 30 engineers for migration scoping, quoting, technical sales calls, and ticket resolution.Developed strategic roadmaps and delivered during QBRs for clients.Managed opportunity processes- including deal registrations, cybersecurity hardening and telecommunications quoting and selling.

Engaged in a freelance contract with Advanced Algorithms, with a focus on customer acquisition and the cultivation of enduring client relationships:Assisted new customers in familiarizing themselves with the SaaS product.Built strong relationships with clients, understanding their needs and goals.Analyzed how clients used the product and identified opportunities for improvement.Monitored performance metrics and collected feedback to ensure client satisfaction.Identified opportunities to offer additional features and services that aligned with client needs.Addressed client concerns, troubleshot issues, and collaborated with the team to find solutions within AWS platform.Ensured clients received prompt and helpful responses to their questions.

Los Angeles, California, United States

Onboarded 30+ SaaS clients and managed 60+ projects through to completion. Extended projects for 12+ months and accrued an additional $1,500,000 in revenue.Collaborated with 30 senior engineers to develop work breakdown structures and reports (monthly, QBRs, etc.) for C-Suite executives.Established company-wide workflow sheets which improved efficiency by 80%.Completed 38+ consulting projects for customers consisting of ETL jobs, DevOps pipeline improvements, SRE engagements, and IaC implementations on AWS and GCP.

San Dimas, California, United States

Oversaw customer’s packaging resources- ordering $20,000,000 in supplies, for 650+ items, and 35 SMB clients. Orchestrated inventory for 250 product timelines with C-Level executives, customers, and vendors.Deployed shipping/receiving SaaS reducing scheduling time by 50%.Directed artwork review meetings with 5 departments- directing customers on FDA compliance and assigning action items.

Fullerton, Ca

Collaborated with SMB clients daily to plan IT hardware installations (servers, thin clients, cable drops, etc.) for 5+ locations simultaneously.Managed 70 projects: handling their budgets, purchase orders, equipment procurement, deliverables, and 10 field engineers.Migrated company workflow to SaaS & improved operational consistency by 40%

Long Beach, Ca

Collected customer data for on site improvements and service needs & coordinated with 5+ field engineers.Made onsite visits for 35 locations facilitating walk throughs, installation, and final check off for customer satisfaction.Improved IT installation efficiency by 35% for servers, security cameras, and VoIP phones.Handled projects with 2,000+ servers for top Chinese tech companies.

Anaheim, California, United States

Managed 50 projects totaling over $1,000,000 in revenue, largest individual project at $300,000.Determined and scheduled production and material requirements for 2 Fortune 500 companies.Established 300+ production schedules, work orders, and product specifications with the engineering team.

San Dimas, Ca

Graphic Design: Edited and designed: artwork and logos for packaging and marketing, developed product renderings for sales department.Quality Assurance: Supervised artwork process: reviewed, coordinated, and printed artwork (press checks); managed third party Non-GMO, Gluten-Free, and Organic certification for multiple customersMaintenance: Sourced, purchased, and distributed plant equipment; assigned work orders; managed maintenance software

Shenzhen, Guangdong, China

Spearheaded Social Media Marketing; Reviewed and Edited Company’s Website; Analyzed Retail Store for US Development

Greater Los Angeles Area

Inspected Multiple Restaurants for Quality, Cleanliness, and Customer Service; Reported Data to Guest Services