Corbin White Email & Phone Number

Durham, NC, US

Vaughan, Ontario, CA

• Plan, organize, track, all awards, cancellations, and service level changes
• Identify issues and risks associated with account pricing and escalate them according to NAT procedures
• Assist in identifying data cleansing and correction activities needed
• Work with the Operations Support team within National Accounts to address any unique database issues
• Collaborate with the appropriate customer service representatives/coordinators impacted by the business transactions to ensure a smooth customer transition
• Communicate effectively and proactively on project activities, risks and issues, and overall status to management and key stakeholders

San Jose, California, US

• Reloaded links and contents in the team’s SharePoint Libraries.
• Amended the negotiated, regional and localized PS and Managed Services SOW Templates.
• Bolstered PS Contracts team to support the PS Engagement Desk, Sales and Field organizations.
• Generated new content supporting SharePoint libraries.
• Helped enhance the Annual PS Operations Policy refresh project.
• Reconfigured customer agreement summaries to capture business requirements.

Morrisville, NC, US

• Researched the client segment requirements and mapped them to the technology portfolio.
• Ensured peak professionalism during all interactions with customers and prospects.
• Monitored the customer management system (CRM) to ensure all relevant data was captured in a timely manner.
• Assessed and resolved diverse customer concerns/roadblocks prohibiting satisfaction.
• Supported both Field and Inside Sales team in the day-to-day management of accounts using CRM, CPQ, Salesforce, and Microsoft Dynamics.
• Acquired expertise in strategic tools, sales cycle and processes, and continued focus on the overall customer experience.

Durham, North Carolina, US

• Performed market analysis and research on competition of three firms.
• Collaborated in marketing and advertising promotional actives such as social media, direct mail and web.
• Administered and updated company database and customer relationship management systems.
• Systematized and launched social media campaigns, ensuring alignment with overall marketing campaigns and organization mission.
• Assisted in creating a range of timely communications, including writing, editing and graphic design.o Collateral and communication examples spanned newsletters, annual reports, marketing/recruitment brochures, press.
• Tracked goals within the editorial calendar, ensured projects met-schedule and adjusted timelines accordingly, and communicated timelines with appropriate parties.

New York City, New York, US

• Transcended sales quotas and operational expectations.
• Surpassed personal and productivity goals by 50%.
• Earned numerous ‘high’ recognitions for the leading sales in the district.
• Stocked merchandise and correctly recorded product inventory levels.
• Assisted customers with locating merchandise, made recommendations, and shared relevant sales events.
• Provided unwavering customer service excellence throughout sales cycle.

Durham, North Carolina, US

• Screened and revised media lists and databases.
• Drafted and edited news releases, recorded and edited audio tracks, and story pitching for university announcements and promotions.
• Oversaw campus communication and announcements, story writing, and attended university events.
• Helped shape and aid marketing campaign planning and execution.
• Composed copy for range of social media posts, promotional emails, and other marketing collateral.
• Contributed to marketing brainstorming sessions.

Durham, North Carolina, US

• Effectively relayed ITS services and initiatives to large audience.
• Dispensed technical support to students regarding network connectivity, password resets, software and printer issues.
• Provided top-tier customer service to student, faculty and staff.
• Tested and appraised new technologies.
• Installed and configured a wide scope of hardware and software.
• Forged and implemented new processes and procedures.