Account Manager Majors And Independent At&T Agent
Laredo And San Antonio, Texas
AT&T Account Manager/Business Solutions Consultant for approximately 108 business accounts. Business portfolios valued at approximately $4,000 to $250,000 per year in billed revenue in San Antonio and surrounding cities.I planned the development and implemented long term marketing projects while defining market requirements to increase product/service volume, revenue, and customer satisfaction. Actively practice work prioritization, forecasting, scheduling and coordinating resources within assigned projects and coordinate with product management to assess program impact. Strong analytic and fact-based decision-making skills are essential in my role. My proficient use of Microsoft Office suite in addition to outstanding written and oral communication skills, exceptional organizational and problem solving skills and proven ability to handle multiple tasks are tools I use daily.• Responsible to increase AT&T’s annual revenue by up-selling comprehensive business solutions to customers. • Built professional consultant relationships with the decision makers such as Business Owners, CEO Executives, and IT Directors responsible for AT&T Telecommunications, IT Network and Wireless Mobility Contracts.• Acquired new AT&T Business Services by expanding customer’s telecommunications needs, upgraded their technology to existing infrastructure business network to grow their business.• Provide wireless capabilities and GPS solutions that help expand and make their businesses mobile, efficient, and profitable. • Very satisfied customer experience through listening to the customer’s needs and finding best telecom solutions. Following up with any complaints and reach a positive win-win solution.• Repair Escalation Manager expedited customer’s repair tickets in a timely manner in order for their AT&T services to be back up promptly.• Billing Consultant helped customers with any Billing questions or problems or concerns.
