Employment/Staffing/Human Resource Service Center:• Coordinate and complete preboarding tasks• Communicate with Candidates between offer acceptance and their first day• Coordinate employee setups in HRIS, and ensure that all steps are completed in a timely manner• Conduct New Hire Orientation and Benefits Orientation weekly• Collect, handle, and review secure, privileged, sensitive, or confidential employment documentation for internal record accuracy • Track new hire onboarding tasks and actions to ensure timely completion• Communicate with new hires during their first two weeks to address questions, resolve issues, and escalate if necessary• Review and approve personnel actions• Complete employee-related business processes in a timely manner• Perform follow-up with other functional groups within OHR and other departments for• clarification and process notification• Audit data regularly to ensure data consistency.• Prepare and distribute standardized reports • Maintain data integrity by running queries and analyzing data• Conduct ad hoc reporting• Create, maintain, and update SOPs that support established procedures and guidelines.• Responsible for bi-annual HRIS system update testing • Aid HR Technology Services staff for system changes, software upgrades, and new module implementations.• Assist with audits and special projects

• Provide on-boarding support to external consultants and internal employees, including: creating and launching onboarding paperwork via Oracle PeopleSoft Onboarding Automation, reviewing all personnel forms for accuracy and completion, such as the I-9 form utilizing the Fragomen I-9 Service Center integrated with E-Verify, going over company policies, ensuring all necessary paperwork is completed for badging and payroll, and coordinating new employee required trainings. • Maintain office employee files• Office point of contact for applicants and employees for question involving hiring, benefits and policy questions, etc.• Provide general business support to all internal and external employees, including the Director of Branch Operations and office leadership, assisting with problem resolution related to process, operation and technology questions.• Conduct lunch and learns (for up to 35 staff) on new processes, policies, and/or procedures.• As office purchaser, responsible for ordering all office purchases via company credit card and ServiceNow as well as approving all vendor invoices - utilizing SAP Concur for monthly statement reconciliation. • As office timekeeper, utilizing Oracle PeopleSoft Oasis, handle processing, answering questions, and working with the payroll office to correct errors. • Plan and execute special events such as employee engagement, office-wide meetings, employee recognition events, holiday parties, and retirement celebrations.

• Ran the day-to-day rink operations including being responsible for the security of up to $10,000 in cash daily. • Created and executed policies and procedures. • Led a team of 25+ total staff, allocating duties accordingly.• Utilized Excel and other programs for weekly scheduling.• Processed bi-weekly payroll for submission. • Compiled daily sales and total paid hours report.• Analyzed trends in sales to enhance future operations and promotional events. • Conducted interviews for potential staff.

• Provide information about recreational opportunities and events• Perform traffic control at park entrances and related locations• Greet/direct the public and provide directions to services and facilities• Answer visitor questions and resolve complaints• Deal with a very high volume of personal contacts• Handle crowd control and emergency situations