• Led cross-functional teams to automate and scale Predictive Analytics products using Agile methods and tools (Jira and AHA!)• Led development and implementation of a completely new UI/UX for Predictive Analytics dashboards• Worked closely with clients to understand analytic needs and problem-solving• Conducted client discovery and collaboration with 1:1 interviews, surveys, team collaboration, and other forms of user research methodologies

• Created and led adoption of analytic KPIs to enable over 400 Premium-Service Managers to measure performance that led to engagement improvement by 30%.• Conducted client collaboration with 1:1 interrviews, surveys, team collaboration and other forms of user research methodologies to validate and test software that led to 5 new analytic prototypes for Premium-Service Manager feedback of customer experience impact.• Drove interlock between multiple organizations (marketing, engineering and premium service managers and stakeholders worldwide• Created global leadership collaboration communities to ensure consistency in product offerings and levels of service for improved operational performance.• Led development and implementation of network availability analytics and outage root cause analysis for top-tier customers.

• Assisted top-tier clients to determine value of IBM analytic platform products including:o Predictive analytics – IBM SPSSo Business intelligence – IBM Cognoso Social media analytics – IBM Social Media Analytics• Built and presented multiple data model/demo assets to illustrate platform capabilities.• Drove customer adoption of new products into improved business processes for better forecasting and predicting of buyer behavior and decision risk.

• Created complex decisioning solution for Citibank to improve the risk-reward profiles of all credit card portfolios (30 million cards)• Trained and coached Citibank analytic staff on decisioning system features, functionality, and reporting.

• Drove product revenue growth by 30% with Top 10 financial institutions by demonstrating data driven product value using practical applications of scoring solutions.• Developed a go-to-market strategy for a new application of an existing product demonstrating client value of over $20 million.

• Realized savings of over $1 million within 30 days for a major client by effectively closing project that had been struggling for over a year.• Developed market requirements roadmap for using analytics and decisioning for originating new business globally.

• Managed across Analytic, IT, Marketing and Sales teams to redevelop and re-launch Fair Isaac’s flagship Small Business Scoring Solution (SBSS) models and related products as well as the redevelopment of the consumer Application Risk Models (ARM).• Delivered all aspects of model education for both internal and external customers including webinars, industry conference presentations, live training sessions, and online coaching.• Regarded as the Small Business Expert for Fair Isaac and provided media outlets with story or article content including The Today Show, Forbes Magazine, Federal Reserve, Monitor Leasing Magazine, and Small Business Banking Magazine.

Managed development and launch of analytic bankruptcy solutions to financial institutions with credit card portfolios.• Became an analytic expert within first year by working extensively across statistical and technology teams through the development and implementation of advanced behavior models• Developed comprehensive ROI analyses to help clients evaluate analytic strategies• Provided strategy consulting to help clients reduce risk and optimize use of the models through actions like line increase/decrease programs, collections and overall portfolio risk management

Performed various audit and financial analysis activities in support of large engineering and construction projects.