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Richmond, Virginia, United States

Responsible for sales, service, multiple measured metrics, staffing and training, operations, HR and asset protection.

Richmond, Virginia, United States

Responsible for delivering sales, creating a service culture, developing a bookselling team, executing all operations, merchandising, business to business and company initiatives in #1 store in District by Sales, Service and Volume. * Turned significant inherited shortfalls in sales (-10%), service (-18bp) and payroll (+$12K) metrics going into Holiday Season ’18 to meeting all goals by End of Fiscal Year, 5/2019 vs company avg of -5.96%.* Drove Community Business Development sales from missing 3 of 4 consecutive quarters to exceeding goals over the last 2 quarters at +$26K and winning Company’s 2019 Bookfair Sales Award.

Charlottesville, Virginia Area

Assigned HR role encompassing staffing, training, schedule development and review, associate relations and front-line coordination with labor union. With change in management and structure added responsibility for all Operations functions: POS, procurement, ordering, receiving, asset protection and equipment maintenance.* Created Associate Retention Plan for Capstone Training Project and presented to District Leadership Team, incorporated into Kroger Divisional 5-Steps of Retention Initiative and executed company wide.* Improved associate retention in Charlottesville Market from 205% turnover to 86% in 9 months.* Extensive work representing company in addressing issues with UFCW Local 400 Labor Union.

Charlottesville, Virginia Area

Responsible for sales, service and operations of a Tier 1 location specializing in ground and express shipping, full Kinko’s print shop and an office supply store while securing new business accounts and handling major clients. * Completed FedEx Office relocation while exceeding 1QT sales plan by 41% and account sales by 13%.* Led District project team on 3C Customer Service Program and Pack & Ship.* Assisted negotiating and directed primary print services for State Farm Insurance Corporate and the University of Virginia.

Responsible for exceeding sales and measured metrics goals, managed staffing and training, store operations, Human Resources and Loss Prevention. District Captain/SME of Customer Service, Sales of Services and Copy and Print Services.* Increased Office Depot (OD) store profit by 11%, reduced payroll 27%, improved Rewards penetration from 32% to 59%, sales of Tech Services from 38% to 105% of goal, moved store from #16 (last) in District to #1 in Yr/Yr Conversion, Customer Service and Sales of Tech Services.* Converted Office Depot store to the new ISCE operating model with zero turnover (Chain avg. of 40%).* First Store Manager to earn a Customer Service Platinum Card and received a personal letter of recognition for customer service from the President of Office Depot

Charlottesville, Virginia Area

Recruited as SM to open new concept BRU/TRU Side-By-Side store. Hired and trained all managers and associates, directed the fixture set and all merchandising. Responsible for sales, measured metrics and all aspects of operations, HR and LP. Conducted product seminars and baby registries; coordinated TRU & BRU business models.* Identified at Babies R Us national meeting for presenting synergistic solutions to the BRU and TRU operating models for side-by-side stores, resulting in those solutions becoming SOP. * Achieved top marks (Bright Green) for combined TRU/BRU store from first visit through Grand Opening and on every consecutive visit (by both TRU and BRU DMs, Regionals and the Senior VP of TRU).* Won the TRU “Go For the Gold” contest as a top 10 store, entire chain, all measurable metrics.

Charlottesville, Virginia Area

Directed all areas of an A+ volume store and controlled operations: managing the P&L; ordering, receiving and merchandising; HR and LP controls. * Trained over 20 Department and Assistant Managers.* Served as District Operations support and trainer.* Led teams completing multiple projects, remodels and 35 internally performed group inventories.