Corentin Behier work email
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🚀 International Customer Success | SaaS Solutions | Data-Driven Marketing 🚀With over 6 years of experience in customer success, SaaS solutions, and strategic marketing, I’m dedicated to creating impactful client experiences and optimizing digital performance. My journey spans roles from data analytics to agile project management, always with a focus on achieving measurable outcomes and enhancing client satisfaction.What I bring to the Table- Customer Success Mastery : Managing complex, multi-channel client relationships with a hands-on approach, ensuring top-tier satisfaction (CSAT and NPS).- SaaS & Solution Expertise: Skilled in the full lifecycle of SaaS onboarding, training, and optimization, with experience across platforms like HubSpot, Salesforce, Zendesk and Jira.- Data-Driven Marketing Strategy: Advising on omnichannel marketing and attribution analysis to drive growth and profitability for brands in sectors like retail, e-commerce, and entertainment.- Training & Mentorship: Passionate about sharing knowledge, having coached over 100 students and professionals in digital marketing and data analytics principles.Outside of work, I’m a chess enthusiast and a lifelong learner in tech trends. I believe that a bit of curiosity and a willingness to adapt are the keys to both professional success and personal fulfillment.
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Senior Customer Care ManagerDidomiLille, Fr -
FreelanceIndépendant Jan 2023 - PresentLille, Hauts-De-France, FranceInternational Drive-to-web data analyst for iProspect :- Analyzed cross-channel media data to optimize TV and digital campaigns, boosting web traffic and conversion rates.- Gathered and structured data from analytics tools (Realitycs) to track and interpret KPIs, presenting insights that improved strategic alignment with stakeholders- Collaborated closely with cross-functional teams (TV, web, and analytics) to streamline campaign objectives, resulting in an increase in overall campaign performances.Coach and Trainer for Schools: Provided expert-level coaching as a guest lecturer, instructing modules on project management and digital media, efficiency measurement, successfully training over 100 students across three institutions (Rocket School, Oreegami, HETIC).Coach – Weight Loss & Fitness Transformation :Supported clients in achieving their weight loss and fitness goals through personalized workout plans, nutritional guidance, and continuous motivation. I ensured safe, effective progress via video consultations, real-time feedback, and adaptive communication tailored to individual needs.
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International Customer Success & B2B Saas Solution SpecialistEasyence By Mediarithmics Jul 2019 - Dec 2022Lille, Hauts-De-France, FranceAt Easyence, I managed a high-profile portfolio of 15+ international clients across retail, e-commerce, insurance and luxury, achieving a client satisfaction score (CSAT) of 95%. My focus was on increasing product adoption and delivering strategic insights for maximum client impact.Key Responsibilities & Achievements:- Customer Success & Portfolio Management: Increased product adoption through customized onboarding and training programs. Resolved escalated issues efficiently by deploying Zendesk for customer support.- SaaS Solution Deployment & Agile Project Management: Led the end-to-end SaaS implementation, coordinating with cross-functional teams using Agile methodologies and tools like JIRA, Monday.com, and GSuite to ensure timely delivery and project alignment. Conducted 30+ training sessions and webinars, reducing onboarding time and improving user proficiency. - Data-Driven Marketing & Performance Optimization: Expert consultancy and in-depth data analyses on marketing attribution and media mix optimization, creating actionable insights that informed budget reallocations and optimized media spend. Developed benchmark reports for actionable insights.- Product Development & Strategic Advisory: Co-led the development of a new Retail Media product aligning cross-functional efforts and creating market differentiation for Easyence’s platform.Pioneered training materials and online tutorials that improved client self-sufficiency.Tools & Technologies: Monday.com, GSuite, Digital Marketing Analytics Tools, Zendesk, JIRA, HubSpot, Salesforce -
Digital Media ConsultantIprospect May 2017 - Jul 2019Région De Lille, FranceAt iProspect, I provided strategic digital media consultancy across industries such as insurance, non-profits, real estate, and retail. My role focused on multi-channel campaign management, data-driven insights, and maximizing client ROI.Key Responsibilities & Achievements:- Campaign Strategy & Consulting:Provided expertise on digital marketing channels like Display, RTB, SEM, and Social Media to drive client acquisition, retention, and brand engagement.- Cross-Functional Coordination: Developed and presented personalized campaign strategies based on client briefs, coordinating execution across cross-functional teams.- Data-Driven Optimization: Used technical tools like DMPs, DSPs, Ad Servers, and Analytics tools to optimize and monitor campaign performance, delivering reports that informed strategic adjustments.- RFP & Client Acquisition :Participated in responses to RFPs and created comprehensive media proposals, winning business from key clients by demonstrating measurable results and strategic insight.Tools & Technologies: DMP, DSP, Ad Server, CRM Platforms, Analytics tools, Ad platforms -
Marketing Research OfficerTf1 Advertising Jul 2016 - Dec 2016Boulogne-Billancourt, Île-De-France, FranceAs a Marketing Research Officer at TF1 Advertising, I focused on analyzing and reporting on television advertising strategies for digital-native brands.Key Responsibilities & Achievements:- Audience & Market Analysis: Conducted a comprehensive study on digital-native brands’ investments in television advertising, providing insights on campaign impact and media planning strategies that supported ad spend optimization.- Performance Monitoring: Monitored and reported on audience metrics and advertising performance, presenting findings that informed advertising decisions for pure-play digital brands. -
Web Product Manager AssistantQuadient Formerly Neopost Feb 2015 - Jul 2015NanterreIn my role at Quadient, I contributed to the product management and digital marketing strategy for MesEnvois, an online parcel delivery platform.Key Responsibilities & Achievements:- SEO & Content Optimization: Implemented SEO best practices, boosting site engagement by 15%. Conducted competitive benchmarking to refine product positioning.- Customer Feedback & Reporting: Performed customer satisfaction surveys and analysis, delivering insights that led to targeted product enhancements and improved UX.Tools & Technologies: SEO Tools, Web Analytics Platforms, Content Management Systems
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Buyer AssistantRabot Dutilleul Sep 2014 - Jan 2015WasquehalAt Rabot Dutilleul, a leading construction company, I supported procurement operations for large-scale building projects.Key Responsibilities & Achievements:- Supplier Sourcing & Negotiation: Consulted with multiple suppliers to ensure quality and cost-effectiveness- Price Analysis & Recommendations: Conducted market price analysis and provided data-backed recommendations that improved procurement efficiency.Tools & Technologies: ERP Systems, Supplier Management Tools -
SalesmanSncf Jul 2013 - Sep 2013LilleSalesman in Lille Flandres train station. During the summer I dealt with professional subscription (« Forfait », « Fréquence »). My job was to prepare train tickets in advance for professionnals who don’t have time to buy all their tickets because of the frequency of their trip (everyday…). That’s why I had to manage the current subscribers but also the new ones. In this job the customer relationship is essential and especially with professionnal subscribers. -
Sales/Communication AssistantLa Cité Des Échanges May 2013 - Jul 2013Marcq-En-BaroeulLA CITÉ des échanges is an original accompanying structure and implementation of professional events (seminars, lectures, conferences, forums, gala evenings, exhibits, receptions, cocktails, dinners ...), which welcome you in the heart of Lille.As an intern in the commercial and communication department, my missions were diverse. I mostly did commercial prospecting for former clients and I support the 2013 company business plans. Each commercial had his commercial plan for 2013 and they need me to progress with it, for example, the structure received a big lecture with one of their best offer, the TV set. My job was to check managers of the region who may be interested in the TV set for their own company in order to invite them to this lecture.
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Communication AssistantLe Fresnoy, Studio National Des Arts Contemporains May 2011 - Jun 2011Le Fresnoy is both a museum, a school of arts and a movie theater. I was an intern in the communication department. During one month, I had to make a press release, I was in charge of the organization of a trip Paris-Tourcoing for the opening. I handled reservations for the bus and welcoming people in Paris for the route until Tourcoing.
Corentin Behier Skills
Corentin Behier Education Details
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International Business -
Ecole Des Hautes Etudes De ManagementÉconomie-Gestion -
Lycée De La Croix BlancheScientifique; Physique-Chimie
Frequently Asked Questions about Corentin Behier
What company does Corentin Behier work for?
Corentin Behier works for Didomi
What is Corentin Behier's role at the current company?
Corentin Behier's current role is Senior Customer Care Manager.
What is Corentin Behier's email address?
Corentin Behier's email address is c.****@****ost.com
What schools did Corentin Behier attend?
Corentin Behier attended Skema Business School, Ecole Des Hautes Etudes De Management, Lycée De La Croix Blanche.
What are some of Corentin Behier's interests?
Corentin Behier has interest in Football, Technologie Du Divertissement, Films, Nouvelles Technologies, Science And Technology, Voyages À L'international, Tennis, Séries.
What skills is Corentin Behier known for?
Corentin Behier has skills like Microsoft Office, Google Analytics, Anglais, Gestion De Projet, Imovie, Management, Macintosh Applications, Google Apps, Projet Microsoft, Microsoft Excel, Powerpoint, Microsoft Word.
Who are Corentin Behier's colleagues?
Corentin Behier's colleagues are Stefan Santer, Maïa Filleux, Kénane Ferroudj, Julie Quintard, Dorian Cayron, Kentro Imeras.aspropirgos, Felipe Saez.
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