* Serve as an escalation point to district technicians providing guidance and level 2/3 support* Mac OS, IOS, Windows, Windows Server* Maintain and support VMWare VDI and virtual server environment* Manage Palo Alto Firewall* Deploy and update devices via district Filewave MDM solution* Identify, troubleshoot and resolve hardware, software, and network-related issues affecting the district end-users which include approx 750 Staff members and 4500 students * Use existing Help Desk system to create, monitor, and close assigned tickets* Creation, maintenance, and deployment of OS-specific images* Perform scheduled systems upgrades outside of normal business hours as needed* Regular maintenance of active directory & group policy to ensure user and computer policies effectively being applied* Create and update knowledge base documentation

• Trained clients on proprietary software applications and hardware operation• Supported clients both remotely and onsite • Assembled and installed x-ray units in clinical and non-clinical locations• Performed radiation surveys and preventative maintenance throughout medical facilities worldwide

• Audio & Video installations and troubleshooting Installed and repaired LAN/WAN 2-12 nodes per local installation • Maintained 100 sites connecting back to the Nielsen WAN over layer 2 wireless virtual tunnel• Handled high pressure work environment with strict Service Level Agreement expectations • Operated, configured and added to proprietary CRM software, software updates/patches, software/hardware testing• Presented and trained on technical procedures and policy changes

Successful Automotive Repair Shop located in Milford CT Automotive repair including diagnostics, part replacement and system critical repairs, high customer service standards, all back office including accounts payable/receivable

Install and Repair Beverage Systems, Coolers, Ice Machines and Vendors. Delivery install and repair of beverage equipment. Utilized 26ft flat bed with a gross weight of more then 26,001lbs for delivery and also special events.