- Established and managed the technology infrastructure that supports business operations: hardware, networks, operating systems, systems middleware, and telecommunications.- Manage IT Projects for all aspects of IT from network cabling, hardware installations, and software deployments.- Support company end-users by providing technical assistance through our support portal for all IT related requests and issues. Manage the support portal to ensure proper communications and timely closure of tickets and delegate tickets as needed to PC Support or other System Administrators as needed. - Manager of Desktop Administrators and Entry-Level Systems Administrators - assisting and supporting the Desktop Administrators when tickets volumes are high, or they need to escalate a ticket.- Manage the VMware, Mitel/ShoreTel, and Exchange environments and worked with facilities to help deploy and support facilities/maintenance software – badge readers, cameras, security system. Helped support and deploy factory software used by the factory or engineers.- Manage the Backup environment using Veeam and Acronis; also built, configured, and deployed new Veeam backup servers for three remote sites, and DR using AWS.- Performed Windows and Exchange Administration; also migrated our Exchange On-Prem environment to Office365.- Completed an org-wide telephony upgrade from an on-prem Mitel environment to a UCC Platform with RingCentral

BACKUP ADMINISTRATOR:- Support Monsanto’s Global BackupExec and NetBackup Environment's - Manage Level 1 and Level 2 Cases, and perform some Backup Architecture duties.- Manage all Backup Servers - Setup Hardware and Install Software, Setup and Schedule Backups, Perform Restores, and work with Management in All Regions/Sites to verify Data is Properly Backed Up via Monsanto Standards.- Work with Backup Deduplication, AOFO, EV, and setup CAS and MMS Servers- Work with Windows, Unix, VMware to manage backup solutions, and collaborate with multiple teams to setup and ensure proper backup policies are in place.WINDOWS ADMINISTRATOR:- Support Monsanto’s Global Windows Environment for Users and Technologies related to Windows Server Operating Systems; Citrix, DNS, Active Directory, Printers, Support the Windows OS Server Hardware/Software Issues, and Patching Servers.- Used Remedy to work Incidents/Tickets, and RDP and VMware to Remotely Manage Servers, Men & Mice for DNS, Active Directory for Global Management, and BMC/Altiris for Patching.

- Provide timely, professional end user support to Cafe Managers and Associates, by working remotely to identify and resolve Panera POS, PC, or Printer related issues and questions.- Provide Professional and Courteous Phone Support using ShoreTel Telephony; while Logging Accurate Records of Support Issues in HEAT.- Developed and Maintained an in-depth knowledge of Panera POS System Hardware, Software, & Network Technology; along with Business Processes and Procedure's.- Minimized Downtime by Diagnosing and Troubleshooting Panera POS Systems, Server/PC's- Gained the ability to diagnose and troubleshoot software, hardware and procedural problems- Used service programs daily: VNC, PC Anywhere, HEAT_DB, ShoreTel, Lotus Notes

- Provide Excellent Customer Service to Brokers, Branch Staff, and Scottrade Customers while working to Resolve Technical Issues - via Phone, E-mail and Chat; Regarding Access or Navigation to Scottrade Information via the Web, Multiple Platforms and Operating Systems. ~ Including Downloading, Installation, and Configuration of Software such as: Operating Systems, Browsers, Java, VM, PDE's, and Networks. ~ Provide assistance to Branch Staff, Service Center Employees, and Existing / Prospective Scottrade Customers with Technical or Trading Platform Guidance. - Created Cases and Documentation on all Calls and Emails with Altiris; Reviewed Customer Emails and Calls and Responded Timely and Professionally.- Identified and Escalated all functional issues that affected Clients and Branches.