Serve as consultant and advisor for the Oracle Insurance Insbridge Product Suite. Responsible for leading design/implementation projects to gather customer requirements, design and test system solutions, mentor peers, and support to resolve issues. Assist customers with upgrades and installations. Conduct Insbridge training sessions for new and existing employees. Assist with sales demos and produce product artifacts for sales and marketing purposes. • Design and implement enterprise rating solutions using Oracle Insbridge.• Create written documentation for solutions including technical specifications, diagrams and process flows, approaches, and estimates.• Provide support for customers during software implementation.• Provide customized training and documentation to clients.• Provide project management and team oversight on some projects.• Assist management in staff development, tasks and objectives.• Assist in sales efforts to secure services contracts by conducting product demos, writing RFP responses, and solution design meetings with prospective customers.

Responsible for writing business and functional requirements for product enhancements for the Insbridge product suite. Implemented enhancements and fixed defects for Insbridge product using C#, JavaScript, and SQL. Also assisted documentation team by providing detailed write up of new product features.

Developed and maintained homeowners comparative rating platform for Wells Fargo Insurance group. Led effort to expand Wells Fargo comparative rating solution to include direct auto insurance rating for several major carriers. Designed and formalized a 13 step development process for building programs in Insbridge product that became the basis for training new team members. Conducted user training, installations, and implementation of the Insbridge product suite. Performed product demos of Insbridge for Sales Support. Responsible for managing client relationships, working with client contacts to identify, define, document, and implement requirements.

I was one of the first employees of this startup Insurance technology company and helped it succeed, grow, and eventually get acquired by Skywire Software which was then acquired by Oracle. During this time I helped to implement a direct connect rating solution for Wells Fargo Insurance agents to do single data entry and integrate directly into 7 Carrier rating engines for Homeowners quotes. I also worked with Banknorth Insurance Group to build out their homeowners and auto programs that were used in their online rating platform.

Primarily responsible for programming and maintaining carrier's desktop rating software using Microsoft Visual Basic and SQL Server. Assisted in creating print DLL's for web-based rating software.[This company was formerly Leader Insurance]

Assisted agents in installing and configuring carrier's desktop rating software on networks and standalone computers. Helped agents resolve software errors by troubleshooting with programmers. Was also responsible for testing new versions of the desktop software before releasing to agents. I was recognized for my dedication to resolving agent issues and was promoted to software developer shortly before finishing my Masters degree (MIS).[This company was formerly Leader Insurance]

Handled inbound agent and customer service calls to resolve issues and make changes to policies. I ensured new and renewal policies were rated and issued correctly. I also streamlined business processes used in Underwriting functions using Microsoft products.[This company was formerly Leader Insurance]