• Senior level EpicCare Ambulatory design and configuration resource• Major organization contact for EpicCare, SlicerDicer, Healthy Planet, Haiku / Canto questions• Met weekly with executives, physician builders, executive support staff, vendor, and internal team members to ensure organizational goals related to system build and enhancements• Led migration of clinical patient photos from third party application to Epic released mobile applications including data security /… Show more • Senior level EpicCare Ambulatory design and configuration resource• Major organization contact for EpicCare, SlicerDicer, Healthy Planet, Haiku / Canto questions• Met weekly with executives, physician builders, executive support staff, vendor, and internal team members to ensure organizational goals related to system build and enhancements• Led migration of clinical patient photos from third party application to Epic released mobile applications including data security / encryption analysis, data migration, policy revision follow-ups, and “train the trainers”• Mid-level contact for reporting needs including Clarity (SQL), reporting workbench, and Crystal reports helping ease burden on dedicated reporting group• Mentor and contact for team members and physician builders including troubleshooting help, training, technical questions, and overall system questions• Top tier resource Show less

• Expert level EpicCare Ambulatory design and configuration analyst• Led overhaul of health maintenance including data migration, advanced rule configuration, smartset and BPA configuration, and batch job configuration• Lead implementation of SlicerDicer including custom filters, data validation, and managing team members to ensure timely task completion• Primary tech lead of implementation of Healthy Planet, initial registries, and initial dashboard metric configurations• Sole… Show more • Expert level EpicCare Ambulatory design and configuration analyst• Led overhaul of health maintenance including data migration, advanced rule configuration, smartset and BPA configuration, and batch job configuration• Lead implementation of SlicerDicer including custom filters, data validation, and managing team members to ensure timely task completion• Primary tech lead of implementation of Healthy Planet, initial registries, and initial dashboard metric configurations• Sole implementation resource for Haiku / Canto across organization including ambulatory, inpatient and emergency department• Implementation lead on widescreen build and workflow engine rules including establishing roll-out plan Show less

• Provided technical support for complex billing issues and problems within Epic Resolute Professional Billing module• Performed professional billing build work including new departments, revenue locations, places of service, complex charge router build, work queue build, and security modifications

• Acted as senior NextGen EHR, EPM, and ICS support and development resource for 500+ provider enterprise• Assisted with upgrade planning, testing, customization migration, and support• Assisted with implementation and training of clinics identified by Alegent• Assisted in end user support and guidance for design, training, and live events.• Provided gap analysis, technical requirement documentation, and business requirement documentation for multiple implementation projects to… Show more • Acted as senior NextGen EHR, EPM, and ICS support and development resource for 500+ provider enterprise• Assisted with upgrade planning, testing, customization migration, and support• Assisted with implementation and training of clinics identified by Alegent• Assisted in end user support and guidance for design, training, and live events.• Provided gap analysis, technical requirement documentation, and business requirement documentation for multiple implementation projects to a plethora of specialties• Provided legacy support for EHR, EPM, ICS, ancillary products such as the BBP, MU Dashboard, and third party applications such as IMO, Televox, Refund Manager, and Remote Scan• Greatly reduced need for on-call schedule through SLA revision, issue reprioritization, and technical solutions Show less

• Acted as top tier technical resource for 100+ provider ambulatory implementation• Identified problem trends, worked with vendors and internal team to develop root cause analysis andrecommendations for application, system and operational changes to prevent or reduce future impact of problems• Worked extensively with executives, directors and practice managers to develop workflows, reporting solutions, template and document customizations for application throughout enterprise•… Show more • Acted as top tier technical resource for 100+ provider ambulatory implementation• Identified problem trends, worked with vendors and internal team to develop root cause analysis andrecommendations for application, system and operational changes to prevent or reduce future impact of problems• Worked extensively with executives, directors and practice managers to develop workflows, reporting solutions, template and document customizations for application throughout enterprise• Primary technical resource on various projects including referral tracking, internal insurance compliance and meaningful use revisions• Provided training to both end users and IT staff on various technical components of the system• Position ended upon contract completion Show less

• Documented and tested extensive production case scenarios using clinical and administrative workflows to discover defects, and advise on improvements in software• Ensured software functionality and quality met executive quality software specifications• Documented and tested unit case scenarios to discover defects in software

• Troubleshot highly technical proprietary medical software issues ranging from set-up/how-to to complete data loss• Discovered and reported sources of software defects that were reported on both a peer and client level• Compiled defects and other needed documentation in usable technical documentation formats including root causeanalysis, user effect, and possible technical workarounds.• Communicated complex technical issues on both a technical peer level and client level•… Show more • Troubleshot highly technical proprietary medical software issues ranging from set-up/how-to to complete data loss• Discovered and reported sources of software defects that were reported on both a peer and client level• Compiled defects and other needed documentation in usable technical documentation formats including root causeanalysis, user effect, and possible technical workarounds.• Communicated complex technical issues on both a technical peer level and client level• Exposure to SQL database administration concepts including database optimization, SQL tools, and data security• Established myself as a top performing employee often closing more than 200 tickets per month while mentoring newer or less technical employees• Researched, documented, and provided timely responses and resolutions to all clients while self-managing an average queue of 50 technical tickets. Show less

• Configured application scripts coded in various languages including SQL, XML, Java, C# for use in production and testing environments using Query Analyzer and other tools• Configured DTS packages and confirmed deployment of scripts using Windows Enterprise Manager