Bakery Manager
Phoenix, Arizona, United States
Oversaw the operation of the bakery, including supervising and training personnel to achieve departmental and store sales and profit goals.Interpreted and analyzed business and financial data, identified areas of strengths and improvement opportunities, and determined appropriate action plans to address issues.Created and communicated weekly sales productivity goals, cake production plans, team schedules, and adjusts bakery coverage based on changing business trends.Performed administrative functions, including payroll processing, sales, labor and product inventory reporting, and other accounting procedures.Provided continuous coaching and follow-ups to develop my team and manage their performance: delivered constructive feedback, conducted quarterly reviews, and addressed any performance issues in a timely, effective manner.Resolved escalated customer concerns.Awarded for increasing the overall customer satisfaction rating by 20%.