Corey Hipps Email & Phone Number

Cambridge, Massachusetts, United States

Engaging in software / systems engineering.

Cambridge, Massachusetts, United States

Managing a team of Developer Support Engineers (Support Advisors) and assessing their strengths and weaknesses. Coaching to enhance strengths and encouraging growth. Working with team members to mitigate weaknesses.Evaluating reports for growth opportunities, semi-annual reviews, raises, and promotions.Coaching additional staff in Support’s New Hire Training program and helping them to both contribute to and execute on the program.Coaching employees to be mentors for new hires and providing them feedback on how to coach a new employee.Continuing my work as a Senior Support Specialist, but to a lesser time commitment as this is not my primary role.Working with the legal department and being a company resource for intellectual property questions, especially patents.Leading a multidepartment team on third party component licensing, documentation, processes for adoptions, and risk assessment procedures for internal and external stakeholders in order to address licensing, regulatory, contract, and standard compliance risks.

Cambridge, Massachusetts, United States

Provided technical support for InterSystems products included InterSystems IRIS, Caché, Ensemble, and products in the HealthShare product suite.Resolved systems issues such as configuration, performance, backup, integrity, system downtime (planned and unplanned), and other non-application-based issues faced by customers.Recreated customer issues to debug and report necessary product fixes.Co-lead a team in charge of revising and creating new hire training program for the product support department.Created a new hire train courses and evaluations for new hires into the product support department.Taught new hires problem logging and issue documentation as well as leading a new hire learning session.Taught courses on computer hardware basics, OS basics, and ISC product basics to new hires.Mentored new hires to assist with integration into Support.Collaborated across company departments in order to expediently resolve and support customers with complex issues.Worked with the legal department and across many departments with regards to patents and infringement opinions.Worked across departments to test product conversions between Caché and Ensemble based products to InterSystems IRIS based products and provide documentation for internal and external stakeholders.Lead a multidepartment team on third party component licensing, documentation, processes for adoptions, and risk assessment procedures for internal and external stakeholders in order to address licensing, regulatory, contract, and standard compliance risks.

Cambridge, Ma

Cambridge, Massachusetts

Support Advisor providing tier 3 and 4 technical support for InterSystems Caché based products including Caché, Ensemble, and HealthShare.

Dc Area

Responsible for managing, docketing, prosecuting, responding to office actions, and all other work relating to client trademarks and trademark applications.Researching laws / regulations, advised clients of, and applied for trademarks under Madrid Protocol.Meeting with clients to analyze inventions and trademarks, advise clients on patent/trademark process.Performing prior art searches, give opinions regarding patentability based on findings.Composing licensing agreements, assignment documents, consent decrees, and letters of assurance for trademarks; creating tailor made non-disclosure agreements.Filing assignments for both US and Madrid Protocol trademarks.Drafting utility patent, design patent, and trademark applications for client inventions and trademarks.Drafting responses to office actions for patent and trademarks.

Greater Detroit Area

Examined medical device patent applications for admissibility, searched for prior art, prepared Office Actions, responded to amendments, and conducted interviews with patent applicants or their representatives.Searched in EAST, which requires putting together multi-field search strings in order to narrow database of over 20 million published patent documents to ones useful for present action.Completed USPTO Patent Training Academy, 2013 – 2014.

Alexandria, Va

Examined patent applications and wrote Office Actions regarding acceptance and rejection of patent claims related to medical imaging.

Beijing, Prc

Reviewed and edited legal documents such as office action translations and responses to clients.Discussed approaches on technical problem resolution.Provided legal advice regarding US patent law.Advised fellow employees on differences between US and Chinese IP law.Learned about patent prosecution in the PRC.

Greater Chicago Area

Set up virtual private networks and configured interoffice network connections. Standardized domain and user control on Windows 2003+ from multiple versions to simplify domain management.Performed network and office deployment of software installations.Performed general computer maintenance: reformatted and Secure Erased hard drives; detected and disposed of viruses and spy / mal-ware. Inventoried hardware and software; replaced and maintained batteries and battery backups.

Coral Gables, Fl

Lead project team, developed project plan, and executed plan for inventorying, upgrading, and standardizing university’s administration/executive computers with minimal disruption to end-users, scope of 300 users.Developed triage plan for improving resolution times for helpdesk issues.Developed documentation for software and troubleshooting which was deployed to the entire student body.Trained and mentored new employees on IT workflows and docketing.Tested software with new technologies; trained end-users on new software.Backed up and restored data from both encrypted and decrypted systems.Assisted students, faculty, and departments with software/hardware problems as a member of the IT helpdesk team. Performed computer maintenance: detected and disposed of viruses, spy-ware, and mal-ware; reformatted hard drives, driver fetching, hard drive encryption, local and remote network installation of software.

Coral Gables, Fl

Worked as part of a three-person team to design and build an anesthesia chamber for use in rat EEG collection study. Researched safety requirements for project; developed proposals within safety requirements and budget parameters, submitted multiple project proposals designs for selection by customer. Anesthesia chamber placed in operation to satisfaction of researcher.

Des Plaines, Il

Detected and disposed of viruses, spy-ware, and mal-ware.Reformatted hard drives, fetched drivers, maintained a network, installed software, and operating systems.Built computer systems, installed hardware, serviced computer hardware, and repaired printers.

Maintained a storefront, cataloged inventory, provided retail services, managed customer relations, and filled out business taxes.Took care of, worked on, and rehabilitated Bonsai trees.Assembled and attended a stand at the Annual May and August shows at the Chicago Botanic Gardens.Provided IT support for all computers and printers in the shop, as well as taking care of a small LAN.

Jd, Intellectual Property Law - Patents

Specialized in intellectual property throughout law school and taking opportunities to work in patent and trademark clinics to assist.

Bs Bme, Biomedical Engineering - Electrical Concentration

Activities and Societies: Hillel, Jewish Collegiate Learning ExperienceMajor: Biomedical Engineering - Electrical Concentration Minor.

Physics, Trigonometry, Calculus, Hebrew

All classes were in Hebrew.

High School Deploma

Activities and Societies: Jazz Band, Extemporaneous Debate, Inter Faith Youth Core, Basketball Team (freshman and sophomore years).