Corey Baird Email & Phone Number

Arizona, United States

Develop forecasts using historical data. Manage PTO and create New Hire schedules. Maintain Team Meetings and create training sessions.

Arizona, United States

Provide Real Time support for Grainger National Call Center. Enter schedule exceptions and manage ad-hoc trainings, meetings and other events.

Phoenix, Arizona Area

Provide assistance to steel fabricators regarding metal specialties. Review drawings to determine what miscellaneous material we can provide to our customers for either estimating or erection projects. Answer questions and supply material data and specifications when necessary.

Phoenix, Arizona Area

Tracked, analyzed, and delivered to senior management accurate call volume, service level statistics, staffing plans, and resource requirements to enable optimal operations. Forecasted both short- and long-term call volume and staffing needs. Analyzed call volume and patterns, and reported forecast and actual performance for sites and call handling groups. Worked closely with clients on long-term forecasting and business model changes.Assisted team members with vacation planning, schedule changes, and ID Password/Permission requests as needed or when escalated. Delivered new hire schedules and work with vendor to resolve schedule conflicts.

Phoenix, Arizona Area

Responsible for staff forecasting, scheduling and administration of tool logins and permissions for over 1000 agents between 2 centers. Created weekly forecasts and provided staffing projections to management. Followed client security protocols while creating new logins and permissions. Maintained these logins for their life cycle (upgrade permission, deactivation).

Phoenix, Arizona Area

Monitored current call activities within the call center, from number of calls in queue to agent status. Maintain contact with client, reporting current service level, projected service level, and state of call center. Reported possible outages and collected common call types for both management and clients.

Phoenix, Arizona Area

Provided technical support via phone to customers with internet connections problems. Assisted with additional hardware setup such as HPNA, and wireless. Worked with other team members on difficult equipment calls to help resolve complex issues.

Phoenix, Arizona Area

Reviewed Hardware Return Request cases created by support agents to determine if replacement was warranted. Contacted customers to continue troubleshooting if necessary. Assisted in saving the company over a million dollars from not replacing working customer equipment.

Phoenix, Arizona Area

Provided technical support via phone for dial-up and DSL customers with internet connection problems. Created tickets for 3rd party vendors when troubleshooting methods were exhausted.