• Provide support to technicians in the field from an offsite location.• Escalate issues as required and ensure timely distribution of information within the organization in order to expedite the resolution.

• Motivate, mentor and lead groups of 10-15 team members in providing exceptional customer service. • Troubleshooting I/S and POS systems within the customer service department. • Establishes work processes and procedures that support the company’s departmental standards and strategic directives.

• Support internal employees daily using a ticketing system.• Reset passwords and create new users using Microsoft Admin.• Remote into remote user’s computers and perform troubleshooting. • Reimaging laptops for new employees. • Troubleshooting hardware such as access points, computers, ink jet printers, and routers.