Corey Blackburn Email & Phone Number

• Own overall production delivery by an international team for Tier 1 financial institution, spanning multiple lines of business and partner streams.
• Implemented weekly training structures to further develop the team's skills and flexibility to meet client needs.
• Suggested multiple technical improvements to eliminate unnecessary manual effort and risk of error.
• Developed operational framework for teams to collaborate and cross-train globally to serve Loyaltyplatform clients.
• Team management through coaching and guidance with career path development.
• Responsible for resourcing team based on skillset and client objectives.

Chicago, Illinois

• Manage day-to-day operations for a global production team across a $12M book of accounts.
• Through guidance and support, ensure that quality, innovative solutions are produced on time and to client expectations.
• Provide consultation and scoping for client requests and custom projects according to best practices.
• Collaborate internally to re-evaluate established accounts and implement operational changes to gain efficiencies and reduce team stress.
• Delivered the successful onboarding of Tier 1, $4.2M global retail account through strategicarchitectural methodologies, hands-on execution, and international resourcing.
• Provide client recommendations on new technologies and platform upgrades to maximize programs.

Chicago, IL

• Leader of multi-regional account teams, ensuring successful project execution from discovery through final implementation with an extremely high success rate.
• Distribute tasks between team members based on ability and bandwidth, while monitoring utilization.
• Administer coaching and mentorship to team members for professional and personal growth.
• Cross-functionally identified and developed opportunities to enhance processes and programs on 2nd largest client in the company, leading to de-escalation and improved overall operation.
• Concurrently executed the flawless onboarding of a top retail client's Canadian brands in collaboration with Technical Services while leading the assistance of the PUSH enablement on the primary account.
• Contributor to Enablement Program in support of company initiative to expand Campaign Services' level of expertise.

Chicago, Illinois

• Principal CS on as many as five accounts simultaneously, providing leadership to others to meet client initiatives with high-quality efficiency according to best practices and established processes.
• Assigned as lead CS to escalated major retail account, where client scorecard improved in all CS-related categories as errors were kept to a minimum while greatly enhancing timelines and quality.
• Established regular meetings with the client lead in order to increase accountability of both teams, which mitigated errors and forged a stronger partnership.
• Build, test and deploy static to highly complex email campaigns and interactive programs within the Oracle Responsys Interact platform with a focus on timeliness and quality.
• Analyze and/or scope client requests to strategize the implementation of new projects according to best practices and established processes.
• Communicate directly with clients for training, technical consulting and support on complex projects.

Chicago, Illinois

• Successfully implemented a large-scale, highly complex automation program for an automotive services client across multiple business lines while also providing training and support to their internal resources.
• Assigned to Principal CS of financial institution post-onboarding and tasked with the challenge of improving its status from one that was in high escalation.
• Through audits and enhancements, lead account to fully "green" status within 3 months and maintained largely error-free service for the next 2 years.

Chicago, Illinois

- Build, test and deploy static to highly complex email campaigns and interactive programs within the Oracle Responsys Interact platform with focus on timeliness and quality.- Analyze client requests to determine implementation of new projects according to best practices and established processes.- Direct communication with clients for training, technical.

Chicago, Illinois

- Build, test and deploy static to highly complex email campaigns and interactive programs within the Oracle Responsys Interact platform with focus on timeliness and quality.- Review project requests from clients to determine implementation according to best practices and established processes.- Direct communication with clients for training, technical.