Corey Boyd Email and Phone Number

Conduct comprehensive monthly benchmarking analyses to identify industry trends, emerging technologies, and best practices, providing actionable insights to drive innovation.Collaborate with cross-functional teams to preprocess and structure large-scale datasets, ensuring compatibility with automated scripts for seamless integration into Belk’s eCommerce platform.Partner with marketing and analytics teams to provide insights and recommendations based on data-driven findings, ensuring continuous improvement of website functionality and user engagement.Perform detailed audits of existing taxonomies and metadata structures to enhance search functionality, navigation pathways, and overall user experience. Implement changes to improve key performance metrics like click-through rates (CTR) and conversion rates.Develop, implement, and enforce consistent taxonomy and metadata standards across systems and platforms to optimize content discoverability and alignment with business goals.

Oversee and maintain key enterprise tools, including Stamp, Bee Line, and the Agile Registry, ensuring seamless functionality and serving as a primary point of contact for the Enterprise Technology team of 800+ employees.Prepare and distribute detailed meeting agendas, actionable meeting minutes, and relevant project materials to support cross-functional collaboration and alignment within the Enterprise Architecture group.Update and manage department tools, templates, and resources to enhance operational efficiency and standardize workflows.Act as a trusted support for leadership by executing delegated tasks with precision, tracking progress, and providing follow-up to ensure timely completion.Facilitate communication and coordination across teams, streamlining information flow and enabling alignment with enterprise technology objectives.

Evaluate ad content for accuracy, relevance, and compliance with legal, ethical, and platform-specific standards to ensure a high-quality user experience. Collaborate with internal teams to refine ad review workflows, improve operational efficiency, and ensure alignment with business objectives.Maintain precise and detailed records of ad reviews, decisions, and feedback to support compliance and reporting requirements.Provide constructive feedback to advertisers on rejected ads, outlining specific revisions needed to meet platform guidelines. Assisted clients in optimizing ad performance, leading to increased click-through rates (CTR), improved Google Ads engagement, and extended page visit durations

• Completed more than 50 calls a day to address customer concerns & provide solutions.• Investigated store concerns, communicating between departments to understand issues & dispatch the proper technician. • Maintained a 95% customer satisfaction score.

• Made over 50 outbound calls a day to quote and sell health insurance policies, memorized procedure and best practices to drive company sales. • Memorized health insurance policies, leading to a daily average of an additional $200 policy sale- 10% above company average.• Maintained a 90% customer retention rate, processed customer claims.