Corey Bradley Email & Phone Number

Atlanta, Georgia, US

Risk management

Basking Ridge, NJ, US

• Provided comprehensive remote support to Field Engineers with integrating new equipment into the network.
• Identified and troubleshot network issues with alarm verification, remote resolution, cell site access assistance, network data trending, and documentation.
• Monitored and reacted quickly to Quality of Service (QOS) for 4G/5G issues found with Key Performance Indicators (KPIs) and System Alarms on regional switch and data network elements, including LTE, EVDO, CDMA, VoLTE.
• Ran standardized diagnostics and reports from networking tools to establish baseline network element performance, i.e., RTT (1x, EVDO, LTE, EBH), ALPT.
• Oversaw the troubleshooting and restoration efforts for all regional CDMA, LTE, and 5G EBH network elements to improve regional network element performance by resolving and improving mean time to resolution on issues.
• Worked with customers and internal engineers to design and implement complex solutions to measure and improve network performance.

Basking Ridge, NJ, US

• Communicated and collaborated cross-functionally on issues with team members, vendors, and functions, serving as an internal resource to perform root cause analysis, specifically for sector outages.
• Accurately diagnosed technical problems and coached end-users through appropriate maintenance and troubleshooting procedures.
• Identified various technical issues and developed mitigation solutions and participated in multiple technical evaluations.
• Investigated, evaluated, and resolved network and data performance issues to ensure efficient and reliable service for our customers.
• Followed the scope of work for testing sites to test accuracy in PCIs.
• Performed throughput testing on each sector in areas on SINR.

Basking Ridge, NJ, US

• Rapid response to incoming inquiries, and customer questions and resolving problems to standardized procedures while maintaining a courteous manner and a sense of urgency and professionalism.
• Used various administrative department tools and online resources for customer resolution via a trouble ticket system for tracking customer interactions and problem resolution.
• Performed follow-up calls with the customer to ensure first call resolution and achieve and deliver 100% customer.

Basking Ridge, NJ, US

• Responsible for running standardized diagnostics and performance reports.
• Performed testing and analyses of relevant key performance indicators on data network elements such as LTE, EVDO, and VoLTE.
• Performed system health checks to confirm network stability, open remedy tickets, track issues and log into routers to the status router for system stability.
• Processed, reported, and resolved tower light NOTAM to identify when towers have malfunctioned, issues.

Basking Ridge, NJ, US

• Effectively deliver customer product support and technical issue resolution.
• Provided a high level of resolution support to multiple business customer types as measured by representative net promoter score, adapting to their varying needs and requirements.
• Researched complex processes, systems, and customer issues to analyze business situations and provided recommendations; incorporate both customer and compliance points of view.
• Proficient in operating systems, primary internet navigation, hardware components, software, and networking components. (Video, data, voice), peripherals and email applications.
• Troubleshoot a variety of infrastructure application and hardware issues which includes, identifying network/applications issues, operating systems, device manager, and TCP/IP configuration, along with verifying.

Mathematics And Computer Science

Cybersecurity