Corey Brewer Email & Phone Number

Chicago, Illinois, Us

Providing expert technical support and engineering for all Microsoft Windows Operating Systems, Citrix Suite, and VMWare environment. As well as providing input for improvements to existing processes and procedures and manages the configuration and maintains of corporate serves and the storage environment.

Chicago, Illinois, Us

Responsible for managing systems such as Okta, AutoMox, and Office 365 to name a few.

Chicago, Illinois, Us

Manage the help desk team which includes reviews and delegating tasksReceive and respond to IT queries promptlyManage asset inventoryAssist employees as when required, with technical issues; document incidents for future referenceCollaborate with internal partners to implement new technologies to improve operational efficiencyPrepare periodic reports for management with recommendations and trends

Chicago, Illinois, Us

Using LogMeIn to record and track inventory and configuration data from workstations.Deploying customer workstations loaded with systems software and applications software (including new releases, enhancements and upgrades thereto) as requested by customerSupply hardware break/fix services, support, advice and assistance to end usersCorrecting incidents associated with hardware failure or maintenanceMaintain a level of documentation that reflects the complexity and diversity of the Desk-side services environment and enhances the hardware support processDeploying new workstations and peripherals (e.g., local printers, scanners and PDA-related Hardware), LAN-connected hardware and Desk-side services-related software to meet customer’s business requirementsResponsible for MDM via Endpoint Management via Microsoft Admin CenterImplementing any scripts or other materials for support of Desk-side services related-softwareProtect security of Desktop Systems through effective management including evaluation, development, implementation and maintenance of anti-virus, anti-spam, malicious software, O/S patching and laptop encryptionPushing software/software updates to the workstations utilizing PDQ Deploy

The 2nd point of contact to triage incidents and service requests via phone, e-mail, communicator, or ServiceNowUtilize desktop environment including Microsoft, Apple, and a range of applications supporting both the trading desk and general IT infrastructure Successfully demonstrate technical proficiency and in-depth knowledge across desktop related technology such as Active Directory, TCP/IP, McAfee E-Policy Orchestrator, Mobile Device Management, Microsoft SCCM and the Microsoft operating system familyCultivate and manage relationships with vendors ordering and keeping equipment levels, coordinating payments with Accounts Payable, and providing prompt communication Provide local support for over 500 internal/external clients through AD management, workstation application testing, deployment and maintenance, patching, rollouts, video conferencingSupport users with the creation/deployment of VDIs, via VMWare, and assist with any issues that may encounter

Technical support for all workstations at FTD corporate headquarters and remote users in the field.Hardware upgrades such as replacing RAM, hard drives, fans, etc. Software upgrades to a variety of products provided by Microsoft, IBM, Adobe, etc.Setup new images for laptops and desktop computers using Symantec Ghost and SCCMProcess new hires by adding them to Active Directory and provided access to network drives.Setup, as well as, troubleshoot Blackberry devices via ActiveSync and BES servers.Setup, as well, as troubleshoot iOS devices such as iPad, iPhone, and Macbooks.Providing support to end users by resetting passwords and unlocking accounts via Active Directory.Track help desk requests through Manage Engine Service Desk software.Maintaining print server for all network printers. Troubleshooting copiers and printers for end users.Supporting Juniper SSL Server and RSA Server for access to Corporate VPN.Supporting Global Protect application for access to Corporate VPN Manage mobile devices via Citrix MDM.Push Window Patches to workstations via SCCMAssist the Network team with making changes to switches, such as adding VLANSAssist the Network team with making changes, such as the adding rules to the Palo Alto firewallAssisted the Network team with setting up stacked switches for new office locationAssist the Network team with DNS changes via InfobloxAssist the Network team with adding/removing/moving ports to different VLANsAssist with the Network team policy changes via Juniper SRX

Chicago, Il, Us

-Field incoming help requests, such as printer, hardware, and/or software issues, from approximately 100-150 end users via both telephone and e-mail in a courteous manner.-Assist end users with password resets and account setup via Active Directory.-Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.-Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.-Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced level 2/3 analyst.-Identify and learn appropriate software & hardware used and supported by the organization.-Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.

Bachelors In Network Operations & Security, Computer Systems Networking And Telecommunications

Computer And Information Sciences And Support Services

Certifcation, Broadcasting

Education record