Under the direct supervision of Manager of the Managed Care Program Support and Interest List Management, Program Support Unit (PSU) Policy and Training Office, the Manager II will manage a team of state office staff responsible for the development and maintenance of Program Support Unit (PSU) operational policy and procedure and curriculum development and training activities. The Manager II will provide highly advanced consultative and technical assistance and assist with the oversight of daily operations and activities of the PSU policy and training office. The Manager II will be responsible for establishing unit goals and objectives; develop priorities and standards for achieving the goals; develop and implement unit procedures and operational guidelines; identify needed areas of change and make recommendations to improve operations. The Manager will represent the program area at meetings; serves on various committees and workgroups relating to the planning, implementation and coordination of PSU policies, procedures and training. The Manager will be responsible for posting, interviewing, selecting and developing policy and training staff as well as their performance plans, goals and activities. Works under limited direction with extensive latitude for the use of initiative and independent judgment.

Serves as a specialist in the Program Support Unit performing moderately complex tasks related to STAR+PLUS. This includes case management activity, which includes helping people select a managed care organization (MCO), approving and denying STAR+PLUS Waiver (SPW) services, playing a key role in transitioning individuals from nursing facilities to the community (Promoting Independence), entering SPW services and updates in the Service Authorization System, assisting with transfer of cases where STAR+PLUS is involved, and coordinating the aging out process for individuals enrolled in the Medically Dependent Children Program. Work involves frequent contact with case managers in Community Care Eligibility Services, individuals enrolled in or applying for a 1915(c) waiver, service providers, STAR+PLUS MCOs, relocation specialists, nursing facility staff, the public, and Health and Human Services Commission Health Plan Management and Medicaid for the Elderly and People with Disabilities staff. Works under general supervision with moderate latitude for the use of initiative and independent judgment. Work includes operating a computer and an extensive knowledge of CCES/PSU programs and software.

Screens requests for Community Care services regarding applicant eligibility needs. Processes Community Care for the Aged and Disabled / Community Based Alternatives (CCAD/CBA) referrals for unit assignments. Provides basic information in reference to long term care programs to the general public and consumers. Makes referrals to alternate program areas and to available community resources.

First part of my army career, I worked as a Food Service Specialist. Making sure that the soldier’s morals were being met; by cooking and serving meals three times a day. Also helped to maintain our unit’s military equipment, as well as, to get them ready for deployment. Moving on from there, I worked with a system called DTS, Defense Travel System, and was also a School's NCO, basically a military version of an Academic Advisor to get soldiers signed up into military schools. With DTS, after the soldiers were accepted and scheduled for the military schools, I then would go into the DTS System and book their flights and hotels and sometimes rental cars, for their stay at the school, because most of the time their schooling was off base, in a different state. I also kept a database that kept track of all the schools that all the soldiers have taken or that still need to be taken, in order to progress in their career. I also made sure that each unit was keeping their files up-to-date and within the regulations put forth by the US Army. I also was a Command Secretary, where I made sure mail was routed to the right person within our command group. Also kept the schedules of our command group and did the scheduling of different meetings they had planned or needed planned. This is where I started being in charge of close to 5-10 soldiers at a time, making sure they were doing what needed to be done to become successful professionals in their job. Made sure they had military standards when it came to uniform, physically fit, and even in some aspects, their personal living. I had taken responsibility of close to $100,000 worth of military equipment, in which my soldiers were being held responsible for making sure my equipment was maintained and operable. From here I was stationed in Korea. I was a Food Service Supervisor. Trained and mentored 5-8 soldiers at a time. Making sure they were to standard for the job and as well as being a soldier.