• Uses Linux To deploy Code and other changes involving production server hardware and software• Operates and performs maintenance to services running within the region through the use of Runbooks.• Deploys code and executes other changes within the region.• Monitors the region for faults, alarms, and other errors. Informs internal teams as required through process and procedure.• Act as a point of escalation for incidents and other issues arising within the region.• Assisted with Data Center set up & troubleshooting set up for multiple locations.• Performed rack assembly, KG configuration, and physical troubleshooting ranging from fiber issues to SFP and Transceiver issues.Operating Systems: LinuxOther duties: Acted as on call primary/secondary for low side channell support and performed Scribe duties for NOC TOS IM management.

Responds appropriately to moderately complex service desk inquires made by telephone or self-service ticket regarding computer hardware, software, network, system/application access, and telecommunications systems.Follows up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frameLogs and tracks inquiries using a problem management database and maintains historical records and related problem documentationAnalyzes and evaluates inquiry/problem reports and makes recommendations to reduce impact to agreed upon SLA'sDocuments incident status and solutions in incident management database toolsProvides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capabilityDiagnoses, identifies, isolates, and analyzes trends utilizing historical database recordsRoutes calls to product line specialists, application, or system support specialists as appropriate.Maintains and updates records and tracking databases.Other Skillset's & Info:Software Installs and reccommendation, Citrix Trouble Shooting, Security Group/Distribution/shared drive modifications, rebuilding profiles for thin and thick clients (windows 10 and 7) ,Active Directory, trouble shooting issues with Microsoft Outlook, network connectivity, login problems, device allocation and connectivity.Account creation, password issuance, and VoIP phone trouble shooting, & updating shared drives and distribution list.Has knowledge of TCP/IP Model and TCP/IP ProtocolsCertificates & Authorizations:1. Posseses Comptia Security + Certification

Responds appropriately to moderately complex service desk inquires made by telephone or self-service ticket regarding computer hardware, software, network, system/application access, and telecommunications systems.Software and Task: Desktopdirector, Citrix, PKI IssuanceFollows up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frameLogs and tracks inquiries using a problem management database and maintains historical records and related problem documentationAnalyzes and evaluates inquiry/problem reports and makes recommendations to reduce impact to agreed upon SLA'sDocuments incident status and solutions in incident management database toolsProvides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capabilityDiagnoses, identifies, isolates, and analyzes trends utilizing historical database recordsRoutes calls to product line specialists, application, or system support specialists as appropriate.Maintains and updates records and tracking databases.Other Skillset's & Info: Software Installs, Security Group/Distribution/shared drive modifications, ,Active Directory, trouble shooting issues with Microsoft Outlook, network connectivity, login problems, printer allocation and connectivity. Account creation, password issuance, and VoIP phone trouble shooting, & updating shared drives and distribution list.Certificates & Authorizations:1. Posseses Comptia Security + Certification

Assisted with trouble shooting Network ConnectivityConfigured Cisco switches. Set up trunks, vlans, Understands Spanning Tree configuration. Understands OSPF, RIP, and EIGRP functionality. Nat Address TranslationUsed Windows Server to establish dhcp, DNS, and active directory. Failover Clusters, Setting up Virtual Machines

• Configure and set up switches (DLink) for SHRAA’s new wireless system. • Subnetting.• Worked with Faithgroup Information Technology Consulting regarding the blueprints of the Rack Elevation Layouts that detailed all the necessary networking components throughout each Communication Room across the Shreveport Regional Airport Property. Included documenting the amount of fiber optic cables in use, types of cisco switches, and other devices that are necessary for a network to function.• Helped other staff members such as the Airport Director, better understand the non-wireless & wireless layout of the Airport.

• Imaged PC’s• Added/ replaced additional parts to desktops such as Hard Drives, ram sticks, and other components that can affect a computers performance.• Set-Up Workstations for Hospital Training Facilities.• Helped other staff members solve help desk tickets.• Relied on Tonor’s and various command line commands to help solve internet issues.

• Screened and recruited students for the Job Corps Program by making and maintaining a network of referral sources such as students already in the Job Corps Program.• Provided information and presentations for Community Advisory Board, churches, Welfare agencies (WIN, TANF, Food Stamps, Income Maintenance, etc.).• Utilized social media, electronic messages and community resources such as: Employment Service, courts, schools and political leaders or organizations.• Designed and submitted advertisement for radio, public interest programs on local TV; giving speeches at neighborhood organizations, churches, unions, etc.

• Planned, prepared and presented nature trail tours and interpretive programs both at the nature center and off-site for parks visitors, school groups, local social and civic groups.• Obtained a NAI Certification. Stands for National Association of Interpreters• Troubleshooted software issues.