• Evaluated insurance claims by conducting thorough investigations and analyzing policy coverage.• Examined claims forms and other records to determine insurance coverage.• Conducted thorough property investigations to identify and classify damages for customer claims.• Identified insurance coverage limitations with thorough examinations of claims documentation and related records.• Expedited claim resolution by coordinating with repair professionals to obtain accurate estimates… Show more • Evaluated insurance claims by conducting thorough investigations and analyzing policy coverage.• Examined claims forms and other records to determine insurance coverage.• Conducted thorough property investigations to identify and classify damages for customer claims.• Identified insurance coverage limitations with thorough examinations of claims documentation and related records.• Expedited claim resolution by coordinating with repair professionals to obtain accurate estimates for damages and repairs needed.• Conduct prompt, thorough and fair investigation by obtaining relevant facts to determine coverage, origin, and extent of loss losses.• Keep insured and others informed about claim's status with clear, timely and accurate written and oral communication.• While determining depreciation of claims, effectively communicate writing on moderately complex coverage issues with minimal review and coaching.• Comply with agency management system data standards and data integrity (Enter and maintains complete and accurate information). Show less

• Traveled throughout Rochester and surrounding areas to customer homes/business, providing exceptional customer service and in a timely manner by installing complete home theater systems including running wires unobtrusively above ceiling tiles and drilling small holes where necessary• Installed complete home theater systems including running wires unobtrusively above ceiling tiles and drilling small holes where necessary.• Tested, troubleshot and calibrated networks, equipment;… Show more • Traveled throughout Rochester and surrounding areas to customer homes/business, providing exceptional customer service and in a timely manner by installing complete home theater systems including running wires unobtrusively above ceiling tiles and drilling small holes where necessary• Installed complete home theater systems including running wires unobtrusively above ceiling tiles and drilling small holes where necessary.• Tested, troubleshot and calibrated networks, equipment; televisions, and speakers.• Documented all service installs performed on equipment. • Explained home theater systems to customers and showed how to operate new systems.• Maintained systems and provided trouble-shooting services when needed.• Provided consistent and reliable audio visual installation services for customers. • Tested systems post-setup to ensure they worked and to make certain customers were comfortable and understood how to operate them. Show less

• Drive execution of sales strategies to elevate department sales performance and create sustaining positive customer and employee experiences.• Provide team leadership; lead by setting a good example, motivate and inspire the team.• Building solutions for each customer in a professional manner.• Support sales strategies in partnership with the Sales Manager to achieve operating results, growth objectives, and overall financial performance goals.• Model sales behavior and coach… Show more • Drive execution of sales strategies to elevate department sales performance and create sustaining positive customer and employee experiences.• Provide team leadership; lead by setting a good example, motivate and inspire the team.• Building solutions for each customer in a professional manner.• Support sales strategies in partnership with the Sales Manager to achieve operating results, growth objectives, and overall financial performance goals.• Model sales behavior and coach the Sales Consultants to ensure a high level of job proficiency.• Engage customers using selling skills to build complete, connected solutions while maintaining a balance of high velocity and high service. Show less

• Manage inventory integrity by having accurate down stock reports.• Retain specific mechanical and electrical information in order to perform my daily workload.• Diagnose mechanical and technical issues and resolve any necessary repairs.• Determine scope of work for upcoming installations and prepare any equipment and part requirements for completion. • Determine scope of work for upcoming installations and prepare any equipment/part requirements for completion. • Ensure… Show more • Manage inventory integrity by having accurate down stock reports.• Retain specific mechanical and electrical information in order to perform my daily workload.• Diagnose mechanical and technical issues and resolve any necessary repairs.• Determine scope of work for upcoming installations and prepare any equipment and part requirements for completion. • Determine scope of work for upcoming installations and prepare any equipment/part requirements for completion. • Ensure having the correct equipment before installation to help maximize production and minimize down time.• Traveled and conducted corporate training to fellow installers in the 12-volt industry.• Ensured equipment fit and accurate by conducting functionality testing.• Employee of the Month, Quarter and Year 2011 Show less

• Managed each installation from check in to check out and ensure timely and accurate installations.• Completed and organized all required paperwork, records, and documents for each installation and month end shop reports.• Repaired and diagnosed audio systems, installed amplifiers, and discussed requirements with clients.• Organized and maintained safety in the workspace.• Hired and accurately staff employees while providing proper training.

• Repaired and diagnosed audio systems, installed amplifiers, and discussed requirements with clients.• Organized and maintained safety in the workspace.• Ensure every job was successfully completed.• Responsible for keeping the install bay stocked with necessary accessories needed for installations.• Trained new employees.