-Network/System Administration - Daily responsibilities include day-to-day IT Operations, planning, researching, and executing IT projects, monitoring and performing maintenance on the physical and cloud-based server infrastructure.-Budget Management: Develop, manage, and report on IT procurement budgets, ensuring cost-effectiveness and alignment with organizational objectives. Implement strategic initiatives to optimize spending while upholding high standards of quality and service delivery.-Project Oversight: Oversees significant ICT projects, including system updates, upgrades, and migrations, ensuring adherence to timelines and budgets. Key initiatives included the introduction and migration to a cloud-based infrastructure, as well as the implementation of digitization initiatives to support remote work and pandemic operations policies.-Policy and Procedures - Collaborate with the Policy Manager in the development of comprehensive disaster recovery and cybersecurity policies, to drive robust risk mitigation and ensure compliance with industry standards.-Cybersecurity - Led the implementation of Fortinet solutions, including FortiGate firewalls, to enhance network security and protect against cyber threats.-Backups - Configured Veeam Backup & Replication to ensure reliable data protection and quick recovery for virtual machines and critical applications, while integrating Veeam for Microsoft 365 to safeguard emails, SharePoint, and OneDrive data, ensuring compliance and protection against data loss. Implemented monitoring tools to track backup performance and generate reports, maintaining data integrity and compliance with SLAs. Implemented monitoring tools to track backup performance and generate reports, ensuring data integrity and compliance with SLAs.

-Serving as the primary point of contact to users who need assistance across a variety of devices.-Triage, log, and update incoming tickets using system Manage Engine Service Desk Plus-Troubleshoot basic networking issues.-Detect and resolve issues related to Email i.e. Outlook, Microsoft Office 2013 & 2016, Profile (Local and Roaming), Printers, software installation, Network share drive & Home drive, For Windows 7, 8 and 10.-Create user accounts, manage account license’s, groups and trouble shoot issues in cloud products to include.o Office 365 o Adobeo Exchange Admin Center-Create and designate roles and privileges for users, distribution groups, security groups, local computer systems, and group policies in AD DS.-Configured maintained Windows 2003, 2008(R2), 2012(R2), Exchange 2013 servers.-Preformed daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media utilizing both:o Veam Backup & Replication 9.0,o Symantec Backup Exec 15 Software suites-Installation of relevant applications for end users to include but not limited to Practical Plus, HR3, Infocouncil.-Responsible for applying security updates and patches on servers, desktops, and laptops.-Interact with vendors to manage licensing, maintenance, and resolve hardware/software issues.

- Analyze and repair hardware and software issues with HP products to include storage devices (3PAR, EVA, XP), Rack Servers (ProLiant), Unix Servers, and the Apollo Peregrine Supercomputer.- Onsite System administrator for the Bank of America account to include installation of windows operating systems, resolving desktop issues and conducting hardware maintenance on servers, laptops, and desktops. - Develop and maintain positive relations with customers from all industries and promoted IT solutions for their business’s needs.- Worked with Project managers, stakeholders, and contracted personal to ensure deadlines were met and exceeded in the installation of the Peregrine water cooled supercomputer at NREL.- Consistently making mission critical decisions and function n an environment without the guidance of management.