Create and publish training procedures and documentation for proprietary restaurant POS system for all skill levels. Conduct training sessions with team members for newly implemented software additions as well as existing systems and procedures. Work directly with software developers and business analysts in training and root cause analysis of software issues. Directly support team members, managers, supervisors, and owners of over 4,000 stores via phone and email to assist with their technological and operational needs. Work very well under pressure, alone or within a group, and within time lines to insure the customers are functioning at maximum ability as quickly as possible. Administer Linux based systems, troubleshooting and repairing remotely. Maintain, update, install, and repair PostgreSQL databases. Install, troubleshoot, and train users on various hardware and software. Skills include intermediate to advanced sql scripting, Linux, database administration and installation, biometrics, CUPS, Monetra, HTML, REXX scripting, LOTUS Notes. Experienced with Cornerstone and Ulearn Training Management Systems. HDMI certified and trained in PCI compliance.

for multi-state corporation. Handled all computer and network issues via VNC and remote log-in, set up and administrated VPN. Administrated company domain via MS Active Directory System. Migrated ADS to Win 2003 schema. Installed and maintained antivirus and backup systems cross-corporation. Setup new computer systems, and repaired existing systems. Handled website and e-mail server migrations. Performed technical assistance via telephone and remote access. Installed new Win 2003 servers on site, as well as repaired existing servers. Remote monitored entire network, pro actively fixing troubles. Technical Support; Assist in troubleshooting various areas such as computer hardware and software problems, internet related difficulties, digital cable television and multimedia, and telephone services. Deal personally with customers on daily basis by phone and in office. Work daily with AS400 system, and all versions of Microsoft Windows as well as software such as Access, Excel, Word, HTML authoring tools, and AutoCAD.