Corey Cooley Email & Phone Number

Facilitated opening Alfa Romeo Fiat of the Triad store in GreensboroInitiated staffing model/developed job roles including policies and procedures2014 Recognized nationally for Customer Experience Elite Dealer Award2013 Voted best automotive dealership to work for in the TriadAchieved business growth just under 10% while maintaining operating expenses below expectationsCEI scores top 5% nationally since opening store2016 Recognized as Customer First Award Winner for Sales and Service Measure, Training Certified, Facility Standards, Employee Survey and Customer Service Scores (Nationally only 124 Chrysler, Dodge, Jeep, Ram and Fiat stores earned this honor out of over 2,900 stores)2015 Top CPO Fiat Dealer in the US2016 Currently Top CPO Fiat Dealer in the US

Effectively managed inventory control of 45 days or lessResponsible for producing 40% of the stores salesDeveloped rookie staff members/mentored and helped them grow to top performersAttended to customer complaints working to find a favorable outcome for both parties.Appraisals of trade-in vehicles.Oversight of standards for displaying and merchandising both new and used vehicles as well as reviewing and initialing all promotions before they were finalized.

Doubled profit margin of existing accessory products Expanded new F&I product line along with creating new channels of lending for financing needs.Maintained a good working relationship to secure competitive interest rates and financing programs.Increased additional F&I income in the first 6 months over $40,000Understanding and complying of federal, state and local regulations that affect the new and used-vehicle and finance departments.Created and maintained a program with the sales department that will ensure all new sales are referred to the F&I department.Processed financing and leasing deals accurately and secured approval through financial sources to assure approval and through the proper federal, state and corporate channels.

Achieved scores for both Subaru and Jaguar over 95% month over monthSuccessfully transitioned the Jaguar and Subaru store to a new locationHighest number of CPO units sold in the district year over year. Coordinated the appropriate supply of new and used vehicles and ordering/acquiring vehicle inventory accordingly.Worked directly with the general manager on making recommendations for advertising plans, sales promotions, staffing needs, lease promotions and compensation plans. Appraisals of trade-in vehicles.

2nd month on the job secured the largest case in company history Consistently averaged the highest dollar case size Recognized as having the highest net promoter scores (customer service scores)

Hiring and monitoring the performance of the sales consultants, holding sales meetings and conducting sales training as needed.Oversight of standards for displaying and merchandising both new and used vehicles as well as reviewing and initialing all promotions before they were finalized.Attended to customer complaints working to find a favorable outcome for both parties.Appraisals of trade-in vehicles.Processed financing and leasing deals accurately and secured approval through financial sources to assure approval and through the proper federal, state and corporate channels.Created and maintained a program with the sales department that will ensure all new sales are referred to the F&I department.Provided training and information to the sales team on finance and lease programs and the benefits of the dealership’s financing and extended service programs.

Achieved 279 sold units (2001) in nine months verse previous year 166 (2000).Increased Customer Service Index scores from 55 to 83 YTD. Three month rolling 92 ranked 10th nationally.Responsible for Hyundai Protection Plan Penetration Rate 2nd in district YTD.

Offered vehicle financing and insurance to customers and provided them with a thorough explanation of aftermarket products and extended service contracts. Also, would give a complete explanation of manufacturer and dealership service procedures and policies.

Longwood, Fl, Us

Responsible for six retail parts stores in VA and NC Achieved 228% of target profit performance.Responsible for and monitor all expense accounts and payroll equaling 22 million a year in revenue.

Chicago, Il, Us

Chicago, Il, Us