Corey Cooley Email & Phone Number

Provide friendly and advanced Tier 2 Customer Service and Support to over 400 users in 9 different regions. Diagnoses and resolves IT related problems. Installs, configures, and trouble shoots hard ware and software ensuring information security/information assurance policies, principles, and practices are adhered to. Installs and maintains hardware devices supporting a broad range of information systems employing multiple network and local operating systems and highly sophisticated client server software. Responsible for provisioning, maintaining, and troubleshooting over 100 Apple devices. Maintain, manage, and control over 400 users accounts and computers using Active Directory and System Center Configuration Manager (SCCM). Document, track and resolve IT incidents Service Manager Console ticket tracking system. Accepts IT escalations from Tier 1 support to resolve tickets. Troubleshoots and supports Windows 7 operating system, Apple OS, advanced MS Office product issues, and other IT issues. Configure and maintain and troubleshoot wireless mobile devices such as iPhones and iPads. Proficient in DameWare software that allows to remote into customers computers to resolve IT issues. Responsible for Polycom RealPresence Collaboration Server 2000 which allows to schedule VTC through a bridge. Manage the Cisco AnyConnect Secure Mobility software that allows users to VPN. As a Trusted Agent of the (PIV/CAC)Registrar, responsible for all PIV/CAC issues such as pin reset/locked PIV/CAC cards, and provisioning.

Served as the Brigade Communication NCOIC for 174th Brigade Headquarters. Managed and provided desktop support to eight subordinate battalions and a headquarters detachment. Integrated, installed and maintained all tactical and commercial data equipment; planned and executed communications requirements for the Brigade commander. Commanded and controlled communications to over 300 personnel. Responsible for technical support for two Video Teleconferencing suites, processed over 100 communication system work orders, maintained and accounted for 100 percent of communication equipment valued in excess of $500K with zero loss. Developed the video teleconferencing standard operating procedures ensuring standardized support for the brigade. Monitored and administrated performance of LAN/WAN network (switches, routers) and performance of WiF networks. Troubleshot problems with company networks and peripheral equipment, including troubleshooting problems with hardware and software. Performed computer installation and OS configuration. Setup and troubleshot various printers, scanners, and other peripherals. Assisted users with account setup, data backups, and general usage of desktop and laptop PC’s. Processed over 100 communication system work orders using the Remedy Ticket System. Telephone Control Officer managing all telephones within the Brigade. Managed, maintained, and troubleshot over 85 Blackberry's.

Arlington, Virginia, Us

Served as S6 NCOIC for the 1-228 Aviation Regiment consisting of three companies and one detachment with 190 Soldiers, 4 civilians and 60 contractors serving Central and South America; • Served as communications officer for three companies and one detachment with 190 Soldiers, 4 civilians and 60 contractors serving Central and South America. Installed, troubleshot and maintained the Combat Net Radio Systems, Automated Network Systems, and terminal devices and served as primary communications adviser to the commander. Responsible for the health and welfare of 2 officers and 2 soldiers and the maintenance and accountability of communications equipment valued at $800K. Planned and managed the installation of 33 Vehicular Radio Systems in the companies vehicles. Supervised the units’ communication security policies and procedures receiving a Commendable rating during the communication security inspection from higher headquarters. Supervised and managed the upgrade of 160 computers from Windows XP to Windows 7 and coordinated the fielding of 28 computers throughout the unit that improved lifecycle management program. Troubleshot problems with company networks and peripheral equipment, including troubleshooting problems with hardware and software. Managed, maintained, and troubleshot over 30 Blackberry’s and have experience with Blackberry Enterprise Services.

Platoon Sergeant for the Command Group of the U.S. Intelligence Center of Excellence and NCOIC for the Secretary of the General Staff, a critical component of a TRADOC command supporting over 15,000 Soldiers, DA Civilians and contractors on Fort Huachuca, Goodfellow Air Force Base, TX and Corry Station, Pensacola, FL; directly responsible for the welfare, conduct and training of eight junior Soldiers and NCOs as well as administratively supporting and assisting eight senior officers, an SES and one General Officer; responsible for the maintenance, care, and accountability of over $1,000,000 in government property; supervised the timely completion of four major offices projects worth over $425,000 as building manager; developed a Quarterly Shred Program geared toward the safeguarding of PII, managed and maintained seven government vehicles worth over $90,000; served as company platoon sergeant responsible for the health and welfare of over 50 Soldiers and 30 Civilians; coordinated and executed two Commanding General recognition ceremonies honoring over 120 Civilians and 80 Soldiers; trained over 300 Soldiers on the Engagement Skills Trainer resulting in 80% of Soldiers qualifying on their first attempt; created an accountability tracker for 294 company Soldiers and Dependants ensuring they were accounted for and safe during the Sierra Vista and Fort Huachuca Monument Fire natural disaster.

Served as a senior training developer in the Learning Technology Division for the United States Army Intelligence Center of Excellence; reviewed, analyzed, designed, and developed interactive multimedia products throughout the entire process; proved mentorship and guidance to 3 soldiers; coordinated, facilitated and communicated with various organizations across the installation and higher headquarters; provided professional expertise on systems to the Learning Technology Chief; managed the entire development lifecycle for seven Interactive Multimedia products that impacted all disciplines of Military Intelligence to include Reserve forces.

Served as the platoon sergeant for the G4 section; responsible for the health, welfare and morale of 43 Soldiers, 2 contractors and 1 local national and responsible for all administrative actions with the section; responsible for the management of 4 non-tactical vehicles; responsible for managing the connectivity of over 70 unclassified and classified computers including Army Battle Command Systems; appointed as the Information System Security Officer, Information Management Officer and mail handler; created a tracking system to track all of the sections awards from initiation to the actual presentation date without fail; developed tracking mechanisms for the management of training requirements within the G4, ensuring that all were met and future requirements were planned for.

Served as a Maintenance Assistance Instructor Team Trainer, provided assistance and training in the areas of communications maintenance and shop operations; conducted assessments and evaluations of the Division's 22 Battalions and 14 separate companies; responsible for training and evaluating 189 Unit Communication Specialist; inspected over $4,500,00 of equipment ensuring the were mission ready; spearheaded a reconstitution program that trained 2300 Soldiers which enhanced the Divisions communication readiness by 13%; selected by the Division Inspector General to assist with the Command Inspection Program; responsible for the information management and security of the G4 computer systems and maintained compliance of over $75,000 of equipment; prepared two units for the Army Award for Maintenance Excellence program resulting in one unit winning the Department of the Army AAME Award; reset the G4 computer network by replacing and restoring 60 systems in a timely manner to allow personnel to resume mission; appointed the unit Equal Opportunity Leader

Signal Support Systems Team Chief in a multi-disciplined Military Intelligence Battalion; responsiblefor coordinating and providing sign support for the garrison and field training exercises; conducted and supervised training on all Battalion tactical communications equipment; managed the bench and battery stock; responsible for three tactical vehicles worth in excess of $350,000; responsible for the health and welfare of 10 soldiers; provided RETRANS support in austere environment over a three month period during Operation Iraqi Freedom; deployed my communications team over 460 kilometers from Kuwait to Baghdad, resulting in no loss of life or injury to team members; personally selected by Inspecting General to serve on the 1st Armored Division MAIT team; maintained accountability and maintenance of over $700,00 worth of equipment; provided support and maintenance to more than 50 computers during his deployment to Iraq; spearheaded the Battalion Video Tele-Conferencing between Iraq and Germany and provided a morale boost for more than 100 families

Education record

Education record

Education record