Corey D. Terry, M.S., Mpa Email and Phone Number

• Creates ad-hoc reporting at the request of the NC General Assembly, DPI Administration, or others.• Develops complex accounting worksheets and reports using advanced Excel, Power Query, and PostgreSQL skills.• Develops procedures, SOPs, methods, and databases used by 115 public school districts, the Innovative School District, the Regional School, Charter, Lab schools, and Department of Public Instruction staff.• Provides account and technical support for the Financial and Business Services systems and supports new system design and implementation.• Provides annual review and revision of the NC Public School Personnel Employee Salary and Benefits Manual to ensure it aligns with the current state budget and general statutes.• Provides appropriate access and permissions to and support for Emfts and EDDIE systems.• Provides direction to School district HR and Finance officers regarding interpretation and application of HR policies, NC state budget, salary schedules, sick leave, annual leave, and other types of leave.• Provides quality assurance evaluating the validity of data received from LEAs to support their financial and payroll/human resources functions.• Responds to complex situations by interpreting local, state, and federal education regulations and policies.• Provides support to local education agencies (LEAs) and charter schools concerning survey requests, salary/personnel inquiries, State and Local board of education policy interpretation, State and Federal fiscal regulation, and audits.• Recommends updates and modifications to program policy and procedures to minimize risk.• Serves as the data collection application administrator for data gathering projects required by legislation.• Supports, troubleshoots and assists with designing, developing, and implementing FBS systems.• Uses and applies accounting judgment and theory to situations not covered by regulations or precedent using thorough research and analysis skills.

• Performs complex professional analysis regarding policies and regulations in reviewing claims and making determinations of eligibility for claimants to receive unemployment insurance benefits as required by Federal and State employment laws, policies, and procedures.• Investigates issues of employee discharge, leave of absence, resignations, harassment, and discrimination. • Uses interview and investigative techniques to gather specific and pertinent facts surrounding the claimant's eligibility for benefits from interested parties, including claimants, employers, and other interested parties.• Researches, reviews, analyzes and evaluates all collected information to make a written determination of eligibility and benefits.• Produces a detailed and concise determination conveying accurate and factual information, the basis for the decision, and citing appropriate laws and regulations.• Provides claimants with explanations regarding the disposition of their unemployment claims, their rights, and procedures for appeal in cases where the decision is unsatisfactory or where benefits are terminating.• Acts as an expert witness at unemployment insurance hearings to testify and provide technical expertise regarding any contested decisions.

• Performed data, business, and systems analysis and delivered consumable reports using system-reporting tools to identify trends, potential issues, findings, and actionable recommendations.• Performed analyses using complex data sets that contribute to the monthly operating review process and deep-dive analyses to understand drivers of operational results and various ad-hoc projects related to parking enterprise funds.• Proactively analyzed data to answer critical questions from stakeholders or out of self-initiated curiosity with an eye for what drives business performance, investigating and communicating areas for improvement in efficiency and productivity.• Reviewed and referred employee applications to section managers for interviews• Managed the onboarding process of the entire division staff, including 26 full-time employees and seven part-time employees, using NEOGOV.• Coordinated new employee orientation.• Identified complex trends and made recommendations to business units to effectively assist them with operational and financial business decision-making.• Organized and presented data according to the audience; communicated data and statistical information effectively and appropriately to the target audience.• Provided advanced analytical support for business operations in Operations, Infrastructure, Fiscal Administration, and Customer Service.• Provided advice and counsel on management issues, organizational structure, staffing, feasibility, performance metrics, data analytics, and the potential impact of varying courses of action.• Supported the division in identifying, verifying, analyzing, and implementing process improvement and re-engineering opportunities to provide unique solutions to business problems and documented SOPs to standardize processes.• Planned, organized, and coordinated various projects, programs, and services and managed special projects.

• Gathers and analyzes evidence to determine whether an applicant for Social Security disability benefits meets eligibility criteria specifically related to that person’s disabilities.• Conduct interviews to obtain, clarify, and verify information regarding claimants’ initial and continuing eligibility for disability benefits, and eligibility for supplemental security income payments. • Regularly communicates with claimants' employers; Federal, State, and local agencies; medical treatment facilities; and a variety of health care professionals. • Analyzes evidence to evaluate its validity and acceptability in establishing entitlement to benefits, and, when necessary, takes the required developmental action to ensure that all available relevant evidence has been obtained.• Provides technical guidance to other employees involved in the claims process. • Determines if applicants for or recipients of disability insurance benefits and disability payments under the SSI program are engaging in substantial gainful activity. • Interprets, applies, and communicates statutory regulations, policies, and procedural guidelines related to Social Security Administration. • Provides presumptive disability determinations for Title II and XVI and NC Title XIX Medicaid Assistance separate disability related programs. • Evaluates disability applications for benefits to resolve jurisdictional issues and to resolve conflicts in evidence through contact with claimants, employers, Federal, State, and local agencies; medical treatment facilities; and a variety of health care professionals.

• Consulted with HR Management and Administration to provide professional advice on improving departmental performance and to solve unique business problems • Worked with management to prioritize business and information needs. • Reviewed filtered, and cleaned the City of Durham Human Resources MUNIS ERP, Customer Service Management Software, and Survey data from July 2015- December 2016. • Identified, analyzed and interpreted patterns and trends using statistical techniques for complex data sets, and provided ongoing reports. • Located and defined new process improvement opportunities for the City of Durham Human Resources Department. • Developed and provided strategies that optimize statistical efficiency and quality. • Prepared written recommendations for implementing new procedures, systems, solutions, alternative practices, and organizational changes based on an objective analysis of data.• Created a comprehensive report with Goals and Action Items for 2017-2018, for decision makers and other affected individuals.

• Prepared and conducted needs assessments for with clients to determine the types of research and information required. • Screened potential subjects to determine their suitability as study participants, and obtained the informed consent of research subjects and/or their guardians. • Designed, tested, launched, and managed research instruments including questionnaires, and interviews. • Administered focus groups and interviews with research subjects, and/or interview them to collect research data. • Conducted research utilizing various data including both primary, secondary sources in a variety formats. • Created, manipulated, and managed databases, and coded primary data in preparation for database entry. • Analyzed and verified the accuracy and validity of data entered in databases; and corrected errors. • Designed special programs for statistical analysis, data entry and data reconciliation. • Performed data entry and other clerical work as required for project completion. • Analyzed quantitative and qualitative data sets, often using basic inferential statistics and qualitative coding techniques. • Performed descriptive and multivariate statistical analyses of data, using IBM SPSS. • Prepared tables, graphs, fact sheets, and written reports summarizing research results. • Provided assistance with the preparation of project-related manuscripts and presentations. • Reviewed articles, papers, presentations, and other materials resulting from the data for accuracy of analysis and interpretation. • Presented research findings and outcomes at workshops and seminars. • Responded to ad hoc requests for special reports, policy analyses, program evaluations, presentation materials, and other data services. • Developed and implemented research quality control procedures.

• Demonstrate a commitment to quality undergraduate and graduate teaching.• Featured lecturer in the class of Introduction to Criminal Justice.• Contributed to research as well as to undergraduate and graduate training programs in Criminal Justice.• Prepared class sessions and assignments to help students grasp course content and how it integrated with overall student learning outcomes for the course• Conducted research assignments for the Resident Fulbright Scholar of Restorative Justice at North Carolina Central University which included, contact with community agencies and citizens; data collection; data analysis, and other administrative duties deemed necessary for assignment.• Documented students’ attendance, participation, and academic progress by giving and grading assignments, projects, quizzes and/or examinations and final course grades.• Submits course grades to the NCCU Registrar.• Maintained posted office hours and when possible participated in chapel and other school related activities.• Participated in the development and implementation of academic policies, guiding principles, objectives and functions in accordance with the philosophy of NCCU.• Maintained behavior and actions consistent with school policies.• Administered student evaluations near the end of the semester.• Represented NCCU positively to prospective students and supporters.• Perform other administrative duties as assigned

• Worked with various International Verizon Business clients such as Microsoft, Xerox, and IBM.• Served as Verizon System Administrator for International pricing and Internal number Management. • Provided training and counsel to staff concerning adherence to international business laws, federal laws, state laws, and various regulatory requirements. • Provided internal support, monitoring training, and guidance on monitoring the accuracy of orders. • Performed administrative duties in Verizon operating systems such as updating client contact information, creating purchase agreements, approving and rejecting submitted reports and reconciling payment information. • Developed a client tracking log database to track order completion status and adherence to service level agreements.• Performed desk review of client contracts for accuracy and ensured that all contracts meet Verizon Business guidelines. • Provided independent and objective analysis of levels of compliance with internal transactions. • Drafted service request memorandums and provided responses to internal and external customer issues. • Provided consultation and technical support to clients concerning laws and regulations applicable to Verizon Business and pertinent laws and regulations of International countries. • Coordinated management responses for client requests for service. • Audited Client data based on Federal Communications Commission rules and regulations. • Drafted closeout letters to clients for both complete and incomplete audits. • Ensured follow-up review of outstanding audit findings and proposed corrective action measures.• Examined and analyzed end of month and year-end volume of service reports. • Evaluated reports in Netcap and global pricing to ensure that all measures and price rates have been completed according to contract requirements. • Recommended process improvement to management to improve efficiency and organizational effectiveness.