Corey Dickey

Corey Dickey Email and Phone Number

Desktop Support at Sears Holdings Corporation @ Sears Holdings Corporation
hoffman estates, illinois, united states
Corey Dickey's Location
Johnston, Iowa, United States, United States
Corey Dickey's Contact Details

Corey Dickey personal email

n/a
About Corey Dickey

Corey Dickey is a Desktop Support at Sears Holdings Corporation at Sears Holdings Corporation.

Corey Dickey's Current Company Details
Sears Holdings Corporation

Sears Holdings Corporation

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Desktop Support at Sears Holdings Corporation
hoffman estates, illinois, united states
Website:
sears.com
Employees:
32430
Corey Dickey Work Experience Details
  • Sears Holdings Corporation
    Senior Desktop Support
    Sears Holdings Corporation May 2012 - Present
    Des Moines, Iowa Area
     Research, troubleshoot, ticket, implement solutions, drive resolution for escalated computer software and hardware, printer, phone, and .com issues in call center and company sites worldwide  Provide positive outgoing interaction with those needing deskside support  Create new guidelines and schedule team roles and tasks, prioritize/delegate tasks as needed  Hold periodic individual coaching sessions with team to offer best practices and seek suggestions  Identify individual and team-wide areas to improve, ways to drive performance and quality  Train new hires  Coordinated reporting of issues during successful launch of critical software
    View
  • Sears Holdings Corporation
    Interim Manager
    Sears Holdings Corporation Apr 2013 - Aug 2013
    Des Moines, Iowa Area
     Supervised twelve call center agents across two lines of business  Identified and implemented key process improvements  Improved agent performance through coaching  Resolved highly escalated issues/calls  Led interviewing and hiring process for open positions
    View
  • Sears Holdings Corporation
    Help Desk Specialist
    Sears Holdings Corporation Oct 2011 - May 2012
     Assisted stores in troubleshooting POS issues via phone, performed RACF ID password resets  Coordinated upcoming weekly ad/register pricing review and issue resolution  Wrote and organized team processes, best practices, and resources
    View

Corey Dickey Education Details

Frequently Asked Questions about Corey Dickey

What company does Corey Dickey work for?

Corey Dickey works for Sears Holdings Corporation

What is Corey Dickey's role at the current company?

Corey Dickey's current role is Desktop Support at Sears Holdings Corporation.

What is Corey Dickey's email address?

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What schools did Corey Dickey attend?

Corey Dickey attended Des Moines Area Community College.

Who are Corey Dickey's colleagues?

Corey Dickey's colleagues are James T Van Dahm, Arena Maket, Evan Ortiz, Sean Roberts, Steve Lopez, Naeem Zia, Dee Barnett.

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