Corey Dillard Email & Phone Number

Sturtevant, Wisconsin, United States

Within the Sr. Warranty Analyst position, under the direction of the After-sales Service Manager, key responsibilities include but are not limited to; initial point of contact for all warranty policies and procedures for Marine dealer network. Advise and administer warranty solutions for both internal and external customers for various marine products. Monitor phones & claim systems for inquiries and new claim requests, providing critical initial review of documentation for claim determinations based on applied policy. Approve, reject and or initiate extended review of claims based on evidence provided to assess liability. Process all approved claims in various systems for payment. Verify, review & approve labor rates and rate increases per state requirements. Utilizing Power BI reporting, generate a (WPI) weekly performance index & warranty analysis report to; review and manage warranty budget, analyze trends with parts defects & failures, monitor warranty registrations, review year-over-year claims and cost comparisons, and provide data for dealer claim audits.Other responsibilities include; -Cross training new and existing team members on warranty policies & procedures to ensure backup support for business continuity. Assist management and other business units as needed with processing warranty related part orders & returns. -Provide cross functional support for other business units within After-sales which include; customer service call center support, and assisting technical support with P&LL claim processing in addition to answering parts and approval inquiries.Additional Accomplishments:- Collaborated with various departments leveraging the SAP support system to facilitate the dealer campaign creation process as well as main point of contact for SAPP product entry and adjustments. - Developed training and process documentation for warranty and SAP procedures.- Review and documentation of other critical processes

Wisconsin, United States

In a Team-focused environment, under the Direction of the Warranty Service Manager; Assists customers with warranty creation using various tools such as SD Warranty, RMA, UPGNet, and other programs to be defined. Completes warranty management steps for assigned and unassigned customers. .Processes special concessionary claim (e.g., KDD, PWP, and UPG SI) requests and manages their progress through the appropriate approval process. Assist SSNA branches and the business center in processing branch credits against warranty and concessionary claims. Prioritizes claims based on established criteria. Monitors critical claims and coordinates between the technical support, warranty administration and customer to ensure customer satisfaction. Demonstrates clear understanding of and actively promotes team environment. Establishes and maintains good working relationships with internal departments. .Works closely with branch field personnel to ensure that warranty information requests are met within the established SLA.

Wisconsin, United States

As a Enrollment Service Specialist worked to deliver various social services to clients for foodshare, health care, child care, caretaking and the elderly care and the disabled. Created and processed cases for initial intake for newly applying families. acquiring all necessary information to complete applications for benefits. Discussed crucial change reporting with clients to ensure ongoing benefits. Reviewed case load to ensure correct actions were taken on cases in conjunction with state policies and procedures and regulations. Communicated with clients calling to discuss case requirements, changes, report new income to ensure minimal disruption to benefits. Worked with stated reporting agencies to ensure clients information for income and various aspects of case are correct and updated in various systems. Processed online applications and service requests and mailed correspondences based on changes to cases.

As a Long Term Care Specialist I provided customer service and support for various long term care insurance policies and products for policy holders. I administered support and products to ensure quality and maintenance to the various aspects of the policy holders accounts. Applied payments and or credits to accounts. advice of options for adjustments to policies. Assisted customers with resolving discrepancies and or concerns. I aided with changing payment schedules and dates to policies. Worked with management to deliver and report to the clients crucial updates or changes to various policies based on state regulations. Worked to ensure timely processing of various electronic requests from a central inbox. Worked with customers to reinstate lapsed policies to re stabilize policies and products.

Downtown Milwaukee

, I provide customer service to HSA Bank accountholders through phone and e-mail correspondence. Maintain compliance with Federal and State regulations as well as Webster/HSA Bank policies and procedures. Meet/exceed individual service goals, and demonstrate operational excellence.Duties to include; Utilize internal resources to respond to customer inquiries accurately and in a timely manner. work within multiple systems -- Sparak, 1Cloud, Sharepoint, Star, etc. -- while addressing, researching and determining a solution to resolve the customer's concerns and questions. Process customer requests and respond to product and service inquiries in a responsible, timely and accurate manner. Communicate and reinforce changes in operational policies and procedures. Take ownership of escalated issues and report systems or policy issues to appropriate parties. try to understand and knowledgably explain to clients the benefits and impact of IRS Tax regulations in relationship to their HSA accounts.

Greater Milwaukee Area

As a Talent Acquisition Operations Specialist, I coordinate interviews, travel and reimbursement for candidates interviewing with GE. In partnership with hiring managers and recruiters, we deliver exceptional candidate experiences throughout the interview process.At GE, we are building, curing, moving, and powering the world. It goes beyond businesses, brands, and infrastructure. With several businesses and operations in over 170 countries, GE employees have an unparalleled foundation on which to build their careers, their abilities, and their dreams. We offer our employees challenging, rewarding careers in dynamic businesses. Our people are the architects of the future. We sit in the front seat of history. Explore careers and join our talent community at www.ge.com/careers.

currentUnder the directive of the Service Manager, my role entails, but is not limited to; drivinga quality customer service experience as first point of contact to address any questionsor concerns the clients may have in regards to their account via phone or email. Directcalls and emails to the appropriate departments for billing and contractual services.Resolved customer issues and complaints using proven de-escalation methods to retaincustomers and reinforce a positive customer experience. Set up appointments forservices with customers, coordinate with technicians to facilitate scheduling for monthlymaintenance, and assist with recall for services to ensure customer satisfaction.

In an assisted living environment, supported the kitchen staff in preparing food for the residents of the facility. Under the directive of the executive chef, coordinated on preparation of food items for the specific daily and future menus, options for special dietary needs, daily salad preparation, backup line cook assistance for evening and heavy-volume.

Acting liaison between 20+ Central Region Branches and JCPenney National Account to manage custom quote submittals. In a conjunction with Branch Service Agents, review, audit, and process quotes for installation and repair of HVAC equipment. Responsibilities also include ensuring execution of contractual requirements including timeline requirements, profit margin, and revenue review to ensure service is completed and within budget. Processing all completed work in conjunction with billing services to ensure correct invoice processing for customer payment.

In a Team-focused environment, under National Services division and in conjunction with the Los Angeles, California District, deliver facility maintenance services, which includes; dispatching mechanics to service calls based on skill-set and location, managing service tickets to ensure labor hours pricing and equipment charges for billing purposes, and working closely with foreman to execute administrative services and procedures for large equipment replacements. Assist management team in controlling payroll time and expense management. Focus on reducing work-in-progress and rectification of outstanding bills to obtain revenue from customers on overdue assignments, problematic work orders among other related administrative procedures.

Processed incoming calls for fraudulent transactions on business and personal accounts, communicating with the affected customers, as well as executing holds. Work closely with Milwaukee Fraud team and branch managers to ensure resolution.Also responsible for assisting customers with specific banking needs such as acct info, card purchases, disputes and other bank services. Proessional ReferencesDonna Flannagan 414-524-5930 Project Manager, Johnson ControlsJared Shah 414-524-5238 Team Lead, Johnson ControlsRyan Ptacek 414-256-6838 Director, Lutheran Home

Bachelor Of Science (B.S.), Business Management, Administation And Operations, 3.2 Gpa

Completed undergrad degree from University of Milwaukee Transfer General Education courses.

Associate Degree, Culinary Art / Baking Pastry Arts

Great opportunity to go back to school and achieve a degree in another field for a passion of mine, Culinary Arts.