-Initiate and maintain routine contacts (to include visits, phone calls and mailings) to existing clients in order to ensure smooth working relationships (field based marketing).-Build solid relationships with personnel at various facilities in order to promote services and assist in the identification of new business opportunities.-Work with Operations, PBS, Business Development and the Communication Center(s) to develop and implement Service Promise Plans.-Responsible for the… Show more -Initiate and maintain routine contacts (to include visits, phone calls and mailings) to existing clients in order to ensure smooth working relationships (field based marketing).-Build solid relationships with personnel at various facilities in order to promote services and assist in the identification of new business opportunities.-Work with Operations, PBS, Business Development and the Communication Center(s) to develop and implement Service Promise Plans.-Responsible for the gathering of information regarding competition and have thorough understanding of competitors in assigned Operating Area.-Work with Business Development in developing effective communication and marketing material (for internal and external purposes).-Demonstrate a professional approach to creating value and gaining confidence in AMR services from customers.-Works with Business Development to create and implement an aggressive Operational Growth & Customer Retention (OGCR) plan.-Respond to, document and ensure follow up to all service inquiries received from internal and external customers in a timely and thorough manner.-Participate in new employee orientation regarding the importance and goals of AMR’s Customer Service Policies/Procedures.-Provide weekly updates on customer interactions.-Adhere to all company policies and procedures.-Mentor employees, conduct performance evaluations, counsel and provide disciplinary actions to assigned personnel, and works to facilitate individual and team development that drives positive results. AMR Champion affirmative action efforts in all aspects of employment, including but not limited to staffing, training, promotion, etc. Show less

Interfacility transportsBasic life support needs Maintained state and national requirments and training.